Telesales Manager

Telesales ManagerManchester City Centre - 5 days a week in office We are looking for a confident and highly motivated Telesales Manager to strengthen our team in the UK. We are growing quickly and have ambitious plans for the coming years, so we need someone exceptional to help us get there!What we do at OrderYOYOWe help restaurants succeed online by providing personalised, branded mobile apps, websites, and tailored marketing. We ensure that small and medium-sized restaurants and chains aren’t burdened with high commissions and give them control over their success. Recently, we merged with App Smart, a market leader in shop and POS systems, making us the European market leader and the biggest restaurant liberator in Europe.What you’ll be doingFrom our office in Manchester, you will lead all telesales activities.You will be responsible for the performance and development of a team of telesales executives. We rely on you to motivate and engage the team daily so they can reach their targets and personal development goals.We need someone with an inclusive leadership style — supportive, consistent, and results-driven.The roleDevelop and manage KPIs for the telesales functionPrepare weekly and monthly performance reportsEnsure lead and sales quality meet required standardsSupport and guide the team when neededConduct one-to-one meetings and help team members achieve their development goalsRecruit and onboard new team membersOrganise and promote team initiatives and contribute new ideasCarry out disciplinary procedures and resolve potential conflictsLead and support projects where neededProvide necessary updates and improvements on projectsCollaborate with colleagues, support the team, and foster a positive work environment and team spiritBuild strong relationships with key stakeholders to ensure a cohesive approach across all functionsWho we are at OrderYOYOOur company culture comes first. We aim to create a pleasant and safe working environment where personal growth is supported. At OrderYOYO,, we act as one team and strive to help others succeed. Our values — Passion, Action, Compassion, One Team — define us and will be part of your daily work, no matter your role.What we’re looking forExperience leading a team in a sales environmentAbility to adapt your approach to the individual needs of team membersDemonstrates honesty and integrityPassion — adaptable with a can-do attitude; positive, proactive, and energised by working in a fast-paced, ever-changing environmentAction — leads by example and initiates actionCompassion — able to show empathy and provide support when neededOne Team — strong communication skills (written and verbal); able to build strong relationships with your team, stay calm under pressure, and communicate information clearly and logicallyWhat we offerCompetitive base salary (depending on experience) plus performance-based bonusQuarterly conferences (This years global conference is in Las Palmas!)Quarterly employee awardsHoliday purchase scheme