Telesales Representative

Company Description KG Technologies (KGT Trading LLC), established in 2014 as KG Toner, has evolved from a provider of durable, affordable toner cartridges into a dynamic leader in IT and tech solutions. The company now offers a comprehensive portfolio of services, including IT infrastructure management and innovative hardware and software solutions. KG Technologies focuses on empowering businesses with technology tools that support growth and operational excellence. A strong commitment to quality, customer satisfaction, and innovation drives the organization’s success and reputation. The company builds long-term partnerships with clients by delivering reliable, tailored technology services.Role Description This is a full-time, on-site Telesales Representative role based in Dubai. The Telesales Representative will make outbound and receive inbound calls to identify customer needs, present suitable IT and tech solutions, and close sales in line with company targets. Daily responsibilities include managing call lists, following up on leads, maintaining accurate records in the CRM system, and providing clear product information and pricing. The role involves responding to customer inquiries, resolving basic service issues, and coordinating with internal teams to ensure smooth order processing. The Telesales Representative will also participate in training sessions, stay informed about product updates, and contribute feedback to improve sales scripts and customer engagement strategies.Qualifications Candidates should possess strong Communication skills to engage clearly and professionally with customers over the phone.Candidates should possess solid Customer Service and Customer Support skills to handle inquiries, address concerns, and build positive long-term relationships.Candidates should possess proven Sales skills, including lead conversion, negotiation, and meeting or exceeding targets.Candidates should possess Training-related skills, such as the ability to learn new products quickly and apply coaching and feedback to improve performance.Previous telesales or call center experience, ideally in IT or technology products, is highly beneficial.Comfort using CRM systems, call management tools, and basic office software is required.Strong organizational skills, attention to detail, and the ability to work in a fast-paced, target-driven environment are important.Proficiency in English; additional languages commonly used in Dubai are an advantage.