Telesales Specialist

About OSUS:Our journey began in 2006 in the city of Riyadh, driven by an ambitious vision to lead the next generation of commercial, residential, and mix-use real estate projects. Since then, we have continued to establish our presence as a developer redefining the concept of real estate development through projects rooted in integration, innovation, thoughtful design, and modern technological solutions that elevate the end-user experience, whether individuals or businesses. We believe that mix-use developments represent the future of urban planning. Guided by this vision, we create projects that merge urban functions into a one space, reshaping daily life in a more efficient and flexible way. We design vibrant destinations where living and working intersect, and where commercial and entertainment facilities harmonize within an integrated environment, fulfilling individual aspirations and supporting the growth of modern communities. At OSUS, we continue to build on this approach, inspired by Saudi Arabia’s Vision 2030 and committed to developing real estate solutions that elevate the urban landscape, meet the ambitions of individuals and investors, and align with the evolving nature of cities and future lifestyles.Responsibilities are not limited to:Implementing a strategy and work plans for customer relations with the work team professionally contributes to achieving the objectives of the department and developing customer relationship management strategies to attract new customers and satisfy existing customers while achieving growth rates for target customers.Respond professionally to customer inquiries coming on the sales hotline with a good understanding of customer requirements and classify them professionally to help complete the sales process by asking constructive and effective questions and taking responses and notes on the approved system.Respond to customer complaints of the sales department while taking the correct and necessary measures to resolve them.Applying professional customer service methods and methods in communicating with existing or new customers through communication channels.Taking statements and observations before or after the purchase process to ensure customer satisfaction and ensure that he is served professionally and receives the required service by contacting the customer again.Work to build an effective and effective relationship with existing customers by displaying products, promotions and new stages of the company's projects, as well as measuring their experience during the purchase process, addressing shortcomings and exploring problems and complaints.Participate in the development of customer relations in coordination with the CRM.S to increase the target market share.Dealing with escalating problems and working to solve them in a professional manner and in the best ways to gain customer satisfaction and retention.Ensure that customer reports, testimonies and observations from customers are delivered to CRM periodically and tidy for the purpose of follow-up and taking appropriate opinion and directions.Raising the training needs, annual vacations and all the needs of administrative affairs for the customer relations supervisor.Work in full harmony and coordination with other departments and departments to ensure that the customer's desires are met or his problem is solved, which contributes in an effective way to building the company's brand.

Qualifications

1-3 Years relevant experience in Real Estate Development Company.Be competent in the use of Microsoft OfficeزExperience in dealing with customer relations programs and social media platformsزHave an excellent ability to read, analyze and communicate effectively, both verbally and in writing in Arabic & English Language.