Telesales Supervisor

Job SummaryThe Telesales Supervisor leads and manages a team of Telesales agents to achieve daily, weekly, and monthly sales targets. This role is responsible for coaching agents, monitoring call quality, managing performance metrics, and ensuring the team delivers excellent customer experience while driving revenue growth.Key ResponsibilitiesSupervise, motivate, and manage a team of Telesales representatives to meet or exceed sales quotasMonitor calls (live and recorded) to ensure quality standards, script adherence, and compliance with company policiesConduct regular one-on-one coaching sessions and team huddles to improve individual and team performanceTrack daily/weekly/monthly KPIs (conversion rate, call volume, average handling time, sales revenue) and report results to managementIdentify performance gaps and implement training plans or corrective action as neededPrepare work schedules, manage attendance, and ensure adequate floor coverage during operating hoursHandle escalated customer calls and complaints that agents are unable to resolveAssist in recruiting, onboarding, and training new Telesales agentsAnalyze sales data and trends to recommend strategies for improving team performanceEnsure the team follows company policies, sales scripts, and regulatory/compliance requirementsFoster a positive, high-energy, target-driven team culturePrepare and present regular performance reports to senior managementConduct field work, client visitsQualificationsBachelor's degree in Business, Marketing, or a related field (or equivalent work experience)2–4 years of experience in telesales, call center, or customer service, with at least 1 year in a supervisory or team lead roleProven track record of meeting or exceeding sales targetsStrong understanding of sales techniques, objection handling, and closing strategiesSkills & CompetenciesExcellent leadership, coaching, and people management skillsStrong verbal and written communication skillsAnalytical mindset with the ability to interpret sales data and metricsProblem-solving and conflict-resolution abilitiesAbility to work under pressure and manage multiple priorities in a fast-paced environmentStrong organizational and time-management skillsProficiency in MS Office/Google Workspace (Excel/Sheets, reporting tools)