Telesales Supervisor ( Experience in Training Sector is A MUST )

Role Description This full-time, on-site Telesales Supervisor role is based in Cairo, Egypt at مركز مران القادة للتدريب, with prior experience in the training sector being essential. The Telesales Supervisor oversees a telesales team, sets daily and weekly sales targets, and monitors performance to ensure objectives are met. Responsibilities include coaching and motivating team members, conducting sales training, and ensuring adherence to scripts and quality standards. The role involves managing call workflows, reviewing customer interactions, handling escalated inquiries, and supporting the development of sales campaigns for training programs. The Telesales Supervisor collaborates with management to report on sales results, analyze trends, and recommend process improvements that enhance customer satisfaction and revenue.Qualifications Candidates should possess strong Communication and Customer Service skills to engage prospects effectively and build long-term relationships.Candidates should possess solid Team Management and Team Leadership abilities to supervise, coach, and develop telesales staff.Candidates should possess robust Analytical Skills to interpret sales data, monitor KPIs, and identify opportunities for performance improvement.Relevant experience in telesales or inside sales within the training or education sector is required.Proven track record in meeting or exceeding sales targets and managing high-volume outbound calls is beneficial.Strong organizational and time-management skills, with the ability to prioritize tasks in a fast-paced environment.Comfort with CRM systems, call center tools, and basic MS Office applications.Diploma or bachelor’s degree in Business, Marketing, or a related field is preferred.