Telesales Team Lead

Confidentiality Disclaimer:This job posting contains confidential information intended solely for authorized recruitment and hiring purposes.The position title may vary depending on organizational requirements; however, the expected duties, responsibilities, and scope of work outlined in this posting remain substantially the same.Key Duties and Responsibilities:Lead, supervise, and motivate the Telesales team to achieve targets and overall business objectives.Monitor daily team performance, sales productivity, conversion rates, and other relevant sales KPIs.Provide regular coaching, feedback, and performance guidance to Telesales representatives to improve individual and team results.Ensure consistent adherence to established sales processes, scripts, policies, and quality standards.Monitor customer interactions and identify opportunities to improve sales techniques, customer experience, and conversion.Analyze sales performance and prepare regular reports, insights, and recommendations for management.Identify performance gaps and implement appropriate action plans to address recurring issues and improve team productivity.Coordinate with other departments to resolve operational concerns and ensure smooth execution of sales activities.Support the implementation of sales campaigns, promotions, and process improvements.Handle escalated customer concerns and complex sales-related issues when necessary.Assist in workforce planning, team scheduling, and resource allocation to support business requirements.Ensure the team maintains accurate and timely documentation of sales activities, customer information, and transactions.Perform other duties and responsibilities that may be assigned by Management.Work Setup: Full Onsite | Monday to FridayWork Location: Parañaque City, NCR, Philippines