Tenancy Sustainment Officer

About the RoleCase Management: Manage a caseload of vulnerable residents with complex personal needs, mental health issues, or safeguarding concerns.ResponsibilitiesCase Management: Manage a caseload of vulnerable residents with complex personal needs, mental health issues, or safeguarding concerns.Assessments & Support Plans: Conduct home visits and holistic assessments to draft, monitor, and review personalized support action plans.Income Maximization & Benefits: Provide specialist guidance on Universal Credit, Housing Benefit, Discretionary Housing Payments, and debt management.Safeguarding & Welfare: Perform regular welfare checks, identify risks of domestic abuse or exploitation, and submit appropriate safeguarding referrals.Multi-Agency Working: Build and maintain networks with health services, social care, employment training providers, and voluntary organizations.Required SkillsInterpersonal & Communication SkillsLegal & Financial KnowledgeCase Management & AdministrationPreferred SkillsSpecialized Professional KnowledgeQualifications & Professional DevelopmentStrategic & Adaptive Problem-Solving