The Customer Service Executive –logistics Trucking Companies

Job Summary -Customer Service Executive Logistics is responsible for managing customer communications related to shipments, deliveries, and logistics operations. The role ensures timely updates, effective resolution of queries and escalations, and delivery of high service quality to ensure customer satisfaction.Job Type: PermanentSalary: 5K to 7K AEDJob Location: JAFZAKey Responsibilities Manage customer communication and provide timely updates on shipment and delivery statusHandle customer queries related to logistics operations, delays, and service issuesAddress and resolve escalations in coordination with internal operations and transport teamsEnsure accurate and proactive communication regarding delivery timelines and exceptionsCoordinate with planning, dispatch, warehouse, and transport teams for issue resolutionMaintain high standards of service quality and customer satisfactionTrack shipments and provide real-time updates to customers as requiredMaintain records of customer interactions, complaints, and resolutionsIdentify recurring issues and support process improvements

• Ensure adherence to service level agreements (SLAs) and company policiesRequired Skills & Competencies Strong communication and interpersonal skillsCustomer handling and conflict resolution abilityGood understanding of logistics and supply chain operationsAbility to work under pressure and manage multiple queriesProblem-solving and coordination skillsProficiency in MS Office and logistics tracking systemsQualifications & Experience Bachelor’s degree in business administration, Logistics, Supply Chain, or related field1–4 years of experience in customer service, preferably in logistics or transportation industryExperience with shipment tracking or transport coordination is an advantage