Ticketing Assistant / Information Clerk / Travel Desk Coordinator

🌟 We’re Hiring: Ticketing Assistant / Information Clerk / Travel Desk Coordinator📍 Location: United Arab Emirates (Remote)🕒 Employment Type: Part-Time💼 Experience Level: Mid-Level to Senior🌐 Work Arrangement: Fully RemoteAbout UsWe are a travel and customer-service organization supporting ticketing, reservations, travel coordination, passenger assistance, itinerary administration, and travel information services. Our teams help travelers and corporate clients manage bookings, schedules, documentation, transportation, and travel-related inquiries efficiently.We value accuracy, responsiveness, professionalism, and personalized service. We are looking for an organized travel professional who can coordinate ticketing activities while providing reliable assistance throughout the customer journey.The RoleWe are seeking an experienced Ticketing Assistant / Information Clerk / Travel Desk Coordinator to support reservations, ticketing, itinerary administration, passenger inquiries, booking changes, travel documentation, and travel-desk operations.The ideal candidate is customer-focused, detail-oriented, calm under pressure, and comfortable managing multiple reservations, travelers, schedules, suppliers, and deadlines.Key ResponsibilitiesAssist with airline, rail, coach, ferry, tour, and other approved transportation ticketing activities.Process authorized booking requests and accurately enter passenger and travel information into reservation systems.Verify passenger names, dates, destinations, routes, baggage requirements, contact information, and booking references.Prepare and distribute approved tickets, booking confirmations, vouchers, itineraries, receipts, and travel documents.Respond to routine customer inquiries regarding schedules, routes, fares, baggage policies, booking conditions, and travel procedures.Provide accurate information using approved supplier and company resources.Assist with reservations, cancellations, amendments, rebooking, refunds, and credits according to applicable booking rules.Monitor ticketing deadlines, booking status, confirmation requirements, and outstanding payment or documentation items.Coordinate with airlines, hotels, travel suppliers, transportation providers, corporate travel partners, and authorized agencies.Track schedule changes, delays, cancellations, route disruptions, and other travel updates.Notify travelers promptly of approved itinerary changes and provide updated documentation.Assist with airport transfers, hotels, ground transportation, tours, activities, and other travel services where required.Maintain accurate traveler profiles, preferences, booking histories, and contact details in approved systems.Support corporate travel requests, executive trips, business travel, exhibitions, conferences, and group bookings.Coordinate travel arrangements for workshops, corporate events, and organized group programs where applicable.Prepare passenger lists, booking summaries, travel-desk schedules, and outstanding-action reports.Assist with travel-document administration including passports, visas, insurance documents, invitation letters, and supporting records where applicable.Monitor documentation deadlines and follow up on missing information.Coordinate with authorized visa agencies, embassies, consulates, and travel partners when required, while escalating complex immigration matters to qualified personnel.Assist with invoices, receipts, refunds, credits, payment records, and travel-related expense documentation.Verify ticketing and supplier invoices against approved bookings and supporting documents.Maintain organized electronic and physical records of bookings, tickets, correspondence, customer requests, and transaction documents.Handle customer complaints and service issues professionally and escalate complex or urgent matters to supervisors.Provide timely assistance before, during, and after travel within the scope of assigned responsibilities.Protect confidential passenger, passport, payment, contact, and booking information.Follow company travel policies, supplier rules, data-protection requirements, ticketing procedures, and applicable UAE regulations.Escalate emergencies, major travel disruptions, security concerns, or complex booking disputes to authorized personnel.Identify opportunities to improve ticketing accuracy, response times, travel-desk procedures, and customer experience.RequirementsBachelor’s degree or equivalent qualification in Travel & Tourism, Hospitality, Aviation, Business Administration, or a related field is preferred.3+ years of professional experience in travel agencies, airline services, ticketing, reservations, corporate travel, tourism, or customer service is preferred.Experience with airline reservations, ticketing systems, booking amendments, cancellations, and travel documentation is advantageous.Strong understanding of itinerary management, reservation procedures, ticketing terminology, and customer-service standards.Excellent spoken and written English communication skills.Additional languages such as Arabic, Hindi, Urdu, Mandarin, French, Russian, or German are advantageous.Exceptional attention to detail when handling passenger names, dates, routes, ticket numbers, and booking references.Strong organization, multitasking, follow-up, and time-management skills.Ability to remain calm and professional when handling urgent travel changes and customer requests.Strong interpersonal and customer-service skills.Proficiency in Microsoft Excel, Word, Outlook, Google Workspace, CRM, reservation, and ticketing platforms.Experience with Amadeus, Sabre, Galileo, Travelport, or comparable GDS platforms is highly advantageous.UAE or GCC experience in travel, aviation, hospitality, corporate travel, or tourism is advantageous.Experience supporting international, VIP, corporate, or group travelers is advantageous.IATA, travel-management, aviation, tourism, or hospitality certifications are advantageous but not required.What We OfferFlexible part-time remote working opportunities within a professional travel and customer-service environment.Competitive compensation aligned with experience, ticketing expertise, and travel-desk responsibilities.Opportunity to develop expertise across ticketing, reservations, itinerary coordination, travel documentation, corporate travel, and customer service.Exposure to airlines, travel suppliers, corporate clients, international travelers, and diverse travel requirements.Professional development opportunities and continuous learning in reservation technology, ticketing systems, travel operations, and customer experience.A collaborative and service-oriented environment where accuracy, responsiveness, professionalism, organization, and traveler satisfaction are highly valued.