Tier 2 Field & Support Technician

About UsWe are a growing Managed Service Provider serving small and mid-sized businesses. We are not a giant help desk where clients are just a ticket number. We are a small, capable team that takes pride in showing up, owning problems, and treating our clients like they matter. We handle everything from day-to-day support to full infrastructure projects, and we believe a small company that cares more can outperform a big one every time.About the RoleThis is a hands-on, two-sided role. When we have onsite work scheduled, you are in the field: running and terminating cable, mounting and configuring access points, hanging network racks, installing camera systems, and getting client infrastructure built right. When there is no onsite work on the board, you are on the help desk handling remote support tickets alongside the rest of the team.We want to be upfront about that split, because it is the job. If you only want to be in the field, or you only want to sit at a desk, this is not the right fit. The person who thrives here likes both: getting their hands dirty on an install one day and solving a tricky remote issue the next.You will work closely with our Solutions Engineer on project and deployment work, and you will be a core part of a small team where your work is visible and it matters.What You'll DoField & Infrastructure WorkRun, terminate, test, and label structured cablingInstall, mount, and configure wireless access points, including placement and coverage troubleshootingInstall and configure camera systems, including NVR setup and ongoing troubleshootingInstall and configure network switches and related infrastructureSupport project roll-outs and equipment deployments alongside our Solutions EngineerPerform onsite troubleshooting when an issue cannot be resolved remotelyHelp Desk SupportHandle Tier 1 and Tier 2 remote support tickets when onsite work is not scheduledTroubleshoot Windows, Microsoft 365, endpoints, printers, and common small business applicationsOwn your tickets and drive them to resolution rather than letting them sitDocument work clearly so the next person knows what was done and whyCommunicate status and set clear expectations with clientsWhat We're Looking ForRequired2 to 4 years in an MSP, IT services, or multi-client support environmentHands-on structured cabling experience: pulling, terminating, testing, and cleaning up after yourselfReal experience installing and configuring wireless access points e.g. Ubiquiti, Meraki,Experience installing and configuring camera systems and NVRsSolid fundamentals across Windows, Microsoft 365, and networkingComfortable with physical install work: ladders, ceilings, tight spaces, lifting equipmentReliable transportation, a valid driver's license, and a clean driving recordWillingness to do help desk work when you are not in the field, and to do it wellNice to HaveLow-voltage license or structured cabling certificationExperience with switches, VLANs, and basic firewall configurationExperience with a PSA and RMM platform (ConnectWise is a plus)CompTIA A+, Network+, or similar certificationsWhat We OfferCompetitive salary based on experienceFully paid health insurancePaid time off and paid holidaysCertification and training reimbursementVariety in your work, no two weeks look the sameA small, supportive team where your work is seen and appreciatedRoom to grow as we growWhy This Role MattersOn a small team, there is nowhere to hide, and that cuts both ways. Your work is visible, your wins are noticed, and you are not just a number in a queue. If you take pride in doing a clean cable job and closing out a hard ticket with equal care, you will do well here.How to ApplyIf this sounds like you, we would love to hear from you. Apply with your resume and a short note about the kind of field work you have done. We read every application and respond to serious candidates directly.Benefits:401(k)Health insurancePaid time offWork Location: In person