Train Manager

Hospitality Talents – Recruitment Agency is currently looking for an hands-on Train Manager to join the team of our client in Brussels, but with rail connections across Europe.Our client is a fast-growing hospitality provider specializing in onboard service for international passenger rail operations. Their mission is to transform train journeys into memorable travel experiences by delivering high-quality, passenger-focused service.Operating across international night train routes, they combine operational excellence, multicultural teamwork, and hospitality standards inspired by aviation and premium travel environments.To support their continued growth, they are currently seeking Train Managers to oversee onboard operations and lead crew teams.Role OverviewThe Train Manager is responsible for ensuring the smooth operation of onboard services and delivering an exceptional passenger experience throughout the journey.Acting as the operational leader onboard, you will supervise the crew, coordinate service delivery, handle passenger needs, and liaise with railway partners to ensure safe, efficient, and seamless travel.This role combines leadership, hospitality excellence, and real-time operational management in a dynamic international environment.Key ResponsibilitiesCrew Leadership & CoordinationPrepare crew schedules and conduct pre-departure briefingsAssign responsibilities and ensure service standards are maintainedProvide guidance, coaching, and active support during the journeyFoster teamwork, motivation, and professional conduct onboardPassenger Experience & Service ExcellenceDeliver clear onboard announcements and travel informationEnsure a warm welcome and high-quality service throughout the journeyHandle passenger inquiries, feedback, and special requestsResolve issues and manage sensitive situations professionallyOperational CoordinationLiaise with railway operators and service suppliersManage unexpected situations and ensure operational continuityEnsure safety procedures and service protocols are respectedReport to the back office and complete journey reports after each tripCandidate ProfileEssential Skills & CompetenciesNatural leader with strong people management abilitiesCustomer-focused with a commitment to service excellenceCalm under pressure and confident in decision-makingStrong organizational and multitasking skillsExcellent communication and interpersonal abilitiesAble to work independently in a mobile operational environmentLanguagesDutch and English requiredFrench and/or German are strong assetsExperience & RequirementsRelevant experience in hospitality, passenger service, or transport environmentsExperience in rail, aviation, cruise, or mobile hospitality operations is highly valuedBased in Belgium or the NetherlandsWilling to travel and stay away from home 2–4 nights per rotationFlexible availability, including nights and weekendsWhat Our Client OffersA unique international role in a tourism-focused environmentOpportunity to travel and spend time at destination locationsFlexible scheduling aligned with your availabilityCompetitive salary based on experienceTravel allowances and daily allowances for international workHotel accommodation and meal allowances providedA supportive, experienced, and close-knit teamWhy Join?This is an exciting opportunity for hospitality professionals who thrive in dynamic environments and enjoy combining leadership, travel, and customer experience.If you are passionate about service excellence and ready to take responsibility in a unique onboard setting, this role offers a rewarding and distinctive career path.