Trainer & Documentation Specialist

Job title: Trainer & Technical Documentation Specialist Company: InfoLabs Global Location: Dubai, United Arab Emirates (on-site) Employment type: Contract / Project-Based engagement Eligibility: Candidates must already be residing in the UAE with a valid residence visaAbout the roleA Digital Twin that operators don't understand gets abandoned. You'll produce the documentation and training that make the platform genuinely usable after the delivery team leaves.What you'll doWrite user manuals, administrator guides, SOPs, and quick-reference materialsProduce training content — decks, videos, walkthroughs, and hands-on exercisesDeliver role-based training to command centre operators, FM teams, and administratorsBuild and run a knowledge-transfer plan for the client's internal support teamMaintain the documentation set through releases and change requestsGather feedback and improve materials based on real user difficultyWhat you'll bring4+ years in technical writing and/or corporate technical trainingExcellent written English and the ability to explain complex systems simplyConfident presenter, comfortable training mixed-seniority audiencesTooling: MS Office, Camtasia or similar, screen capture and diagramming toolsAbility to learn a technical platform quickly by using it, not just by being briefedNice to haveExperience documenting or training on building management, security, or control-room systemsInstructional design qualification or e-learning authoring experience (Articulate, Captivate)Location & engagementBased in Dubai, UAE — on-site at InfoLabs Global and at the client facility as the project requiresProject-based engagement for the duration of the Digital Twin program, with extension subject to project pipelineApplicants must currently be in the UAE with a valid residence visa. We are not sponsoring relocation for this program, and candidates who cannot join within a short notice period will not be considered.