Training & Knowledge Manager

Location: New Delhi, India (On-site)Employment Type: Full-timeOverviewA global, Dutch-owned wireless electronics manufacturer specializing in earbuds, headphones, headsets, and related technologies is seeking a Training & Knowledge Manager to join their team. The ideal candidate will have a strong background in delivering technical training, developing learning content, and supporting knowledge management initiatives, along with hands-on experience with DECT or wireless technologies.This role will serve as a technical subject matter expert across audio, video, wireless, and related technologies, while collaborating closely with global teams across Product Management, R&D, Sales, Customer Experience, and Technical Content.ResponsibilitiesPlan, coordinate, and deliver instructor-led and virtual training for employees, partners, and customer-facing support teams.Develop and maintain training materials, on boarding programs, digital learning modules, and up skilling content.Deliver training covering products, technologies, processes, and soft skills in collaboration with R&D, Product Management, Sales, and other stakeholders.Partner with internal Subject Matter Experts to develop and deliver technical training programs.Maintain and expand the online Knowledge Base, including FAQs, user manuals, product documentation, technical specifications, datasheets, and getting-started guides.Review technical content to ensure accuracy, relevance, clarity, and ease of use.Identify knowledge gaps and support continuous improvement of training and knowledge initiatives.Serve as a technical SME for products, technologies, and processes across internal teams.Stay current with AV, IT, wireless, audio/video, software, hardware, and collaboration technologies.Collaborate with global teams across Product Management, R&D, Sales, Marketing, Customer Experience, and Technical Content.Preferred QualificationsSeveral years of experience in training, technical support, knowledge management, customer support, product management, IT/AV support, or a related technical field.Demonstrated experience delivering instructor-led and virtual training and developing learning content.Strong technical understanding of hardware, software, AV, audio/video, communication, collaboration, and wireless technologies.Experience with enterprise audio/video solutions, DECT, wireless technology, or related communication technologies is highly desirable.Experience developing and maintaining training materials, technical documentation, and digital learning content.Experience with Learning Management Systems (LMS) and video-based learning content.Strong presentation, facilitation, written/verbal communication, analytical, and problem-solving skills.Ability to translate complex technical concepts into clear, practical learning content.Experience collaborating with global, cross-functional teams across multiple functions and time zones.Proficiency with Microsoft Office; experience with VR/AR technologies is a plus.Excellent English communication skills.Strong organisational skills, attention to detail, accountability, and ability to manage multiple priorities.Comfortable working independently and collaboratively in a flexible hybrid environment.