Training Manager

Hiring for Training Assistant ManagerLocation - Malad, MumbaiCompensation- Upto 10LPAJob ResponsibilitiesThe Training Asst. Manager is responsible for managing training officers, Voice Coaches/ Line trainers for the designated processes aligned. He/she administers/supervises the training for new hires and existing employees to the standards agreed between our clients and Operations.The training programs and activities developed need to be aligned to business goals and client satisfaction.Managing specific data, compliance adherence, content development, driving engagement activities to improve performance and retention is critical to this Role. The Asst. manager is also responsible for identifying gaps between the training program and operational requirements, recommending, and implementing solutions.Manage other KPIs like TQ, yield, etc.Maintain current knowledge of industry developments, productions, and involvement in network communication.Record statistics, performance levels and other reports.Needs to be flexible to cater to business requirements i.e., Shift timings, Movement across locations etc.Critical CompetenciesStakeholder ManagementPerformance ManagementMeasuring Training EffectivenessHR Policies and TP CultureFacilitating Effective MeetingsApplication of Lean Six Sigma principlesCoaching of OthersInterested candidates can share resume onHR Mamtamamta.parmar2@teleperformancedibs.com9373791306