Training Manager

Position OverviewThe Training Manager plays a key role in shaping the new hire experience and driving retention across our operational departments. This hands-on position is responsible for planning, delivering, and reinforcing training that helps team members succeed from day one, through hands-on onboarding, in-the-field coaching, structured check-ins after training, and retraining when needed. The ideal candidate is a proactive planner who prepares training schedules and resources in advance, thrives working directly alongside teams on the floor, and embodies The TSC Way by fostering a positive, engaging, and service-focused culture at every client property.Essential DutiesLead new hire orientation and onboarding for hourly and leadership team members, setting the tone for a strong start and early retentionDeliver hands-on, in-the-field training for housekeeping, stewarding, public area, kitchen cleaning, and other operational departments, working directly alongside team members rather than classroom-only instructionPlan and prepare training schedules, materials, and resources in advance to ensure sessions run smoothly and align with property staffing needsConduct check-ins with new hires during their first few weeks after training to catch issues early and reinforce skills on the floorProvide hands-on retraining or coaching for anyone needing extra support, staying with them until they're fully proficientPartner with operations and people leaders to spot performance gaps and turnover risk, adjusting training in real timeMonitor training effectiveness through direct observation, audits, and performance metricsMaintain accurate training records and certifications in compliance with company standardsEnsure compliance with safety programs, OSHA requirements, and client SOPsTrains and coaches inspectors and management on leadership, communication, and employee engagementRecognize employee achievements and promote a culture of continuous learningServe as the main training point of contact between the client property and The Service Companies' leadershipReport on training completion, retention outcomes, and compliance to senior leadershipPromote The TSC Way by fostering a positive, engaging, and service-focused work environment at every client propertyRequirements3-5 years of training, L&D, hospitality leadership, or operations management experience, preferably in a hotel, casino, or large resortProven hands-on training experience with large, hourly workforces, with a focus on new hire retentionProven leadership ability and a track record of successfully managing training or development programsStrong facilitation, coaching, and organizational skills; comfortable planning ahead and managing multiple initiativesKnowledge of adult learning principles and training methodologiesProficiency with Microsoft Office SuiteFlexible schedule availability, including evenings, weekends, and holidaysAbility to stand for extended periods and move throughout operational areasCompliance with company/client appearance standardsBilingual English/Spanish preferred