Training Manager

Job Title: Assistant Manager - TrainingLocation: HyderabadSalary: ₹8 - 10 LPAShift: Rotational ShiftsExperience: 2+ Years in International Customer Support TrainingJob DescriptionWe are looking for an experienced Assistant Manager - Training to lead and drive learning initiatives for an international customer support process. The role requires strong expertise in training delivery, stakeholder management, performance improvement, and team development.Key ResponsibilitiesDesign, develop, and deliver training programs for new hires and existing employees.Conduct induction, process, product, communication, and refresher training sessions.Evaluate training effectiveness through assessments, audits, and performance metrics.Collaborate with Operations, Quality, and HR teams to identify training needs and performance gaps.Prepare training reports, dashboards, and performance analysis.Drive continuous improvement initiatives to enhance customer experience and business performance.Mentor trainers and provide coaching to improve training quality and delivery standards.Ensure adherence to client requirements, SLAs, and organizational policies.Required SkillsMinimum 2+ years of experience in Training within an International Customer Support/BPO environment.Strong facilitation, presentation, and communication skills.Experience in training need analysis, content development, and performance management.Good understanding of customer service metrics, quality frameworks, and process improvement.Proficiency in MS Excel, PowerPoint, and reporting tools.Ability to work in a fast-paced environment and manage multiple stakeholders.QualificationGraduate in any discipline.Certification in Training & Development is an added advantage.Preferred Candidate ProfileExperience handling voice and/or customer support processes.Strong people management and coaching skills.Flexible to work in rotational shifts.CTC: ₹8 - 10 LPAWork Location: HyderabadIndustry: BPO / Customer Support / International ProcessFor more information reach out to HR - Neha8008325085mamidi.neha@teleperformancedibs.com