Training Manager

Company Description JW Marriott Hanoi is a luxury hotel set by a serene lakeside within Hanoi’s vibrant district, offering an elegant retreat for guests traveling for business or leisure. The property features 450 refined rooms and suites, personalized service, and carefully curated amenities to create an atmosphere of comfort and sophistication. Guests can enjoy award-winning restaurants and a signature wellness sanctuary at Wellbeing on 8, along with exclusive experiences designed to enhance each stay. JW Lakeside Gardens provides a tranquil natural setting with lush greenery and lake views, offering a peaceful escape from the city. The hotel is committed to crafting memorable experiences and elevating every journey through attentive hospitality and exceptional service standards.Role Description The Training Manager is responsible for designing, implementing, and overseeing learning and development programs for hotel associates, ensuring service excellence and brand standards are consistently met. This full-time, on-site role based in the Hanoi Capital Region includes conducting training needs analyses, creating training plans, developing learning materials, and delivering workshops, briefings, and on-the-job coaching. The Training Manager coordinates with department leaders to support performance improvement, onboarding, and career development initiatives, and tracks training effectiveness through assessments, feedback, and key performance indicators. The role also involves maintaining training records, ensuring compliance with corporate learning requirements, and promoting a culture of continuous learning and guest-focused service throughout the hotel.Qualifications Demonstrated experience in training, learning and development, or talent management within hospitality or a related service industry.Strong skills in instructional design, facilitation, and workshop delivery, including the ability to adapt content for diverse audiences.Ability to conduct training needs analysis, develop training plans, and measure training outcomes using qualitative and quantitative methods.Excellent communication, interpersonal, and presentation skills, with the ability to engage and motivate team members at all levels.Proven organizational and time-management skills, including managing multiple programs and maintaining accurate training documentation.Proficiency with standard office software and learning tools (e.g., presentation software, spreadsheets, learning platforms or LMS).Bachelor’s degree in Hospitality Management, Human Resources, Education, Business, or a related field is preferred.Experience working in an international hotel brand or luxury hospitality environment is an advantage.Ability to work on-site in the Hanoi Capital Region and collaborate effectively in a multicultural team setting.Strong commitment to service excellence, associate development, and upholding JW Marriott brand values and standards.