Training Manager

We Stand For Something Good.Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. You’ll learn lifelong skills and be empowered to make a positive impact - on our business, restaurants, and communities - all at one of the fastest-growing hospitality brands in the world. From our teams to our neighborhoods, we’re committed to always doing the right thing. Our teams are the core of what we do and what we stand for - supporting them is part of our DNA. We’ll provide you with learning and growth opportunities to set you up for success in your career. Sharing ideas, having fun, and working collaboratively isn’t just preached, it’s how we do things every day. Job Summary The Training Manager is responsible for developing and implementing effective training programs to ensure all team members are equipped with the skills and knowledge necessary to provide exceptional service and deliver the highest quality food. Key Responsibilities Design and deliver training programs for new hires and ongoing team member development. Collaborate with restaurant management to identify training needs and performance gaps. Ensure all team members are trained on company policies, food safety regulations, and operational and guest service standards. Monitor and evaluate training effectiveness, adjusting as necessary. Maintain training records and ensure compliance with all legal and company standards.Support the onboarding process to ensure smooth integration of new staff members. QualificationsPrevious experience in a training role within the restaurant or hospitality industryStrong communication and leadership skillsStrong written communication skillsStrong English communication skillsExperience with Microsoft suite and building writing training materialsExperience in using an LMS and developing video-based training a plusKnowledge of food safety and service standards