Training Manager - F&B

RESPONSIBILITIES:• Support the Executive Manager in implementing the Foundation Training roadmap, departmental training initiatives and continuous improvement projects.• Work closely with F&B management to identify training needs and develop practical learning solutions that support operational goals.• Design, develop and implement foundational training programs for F&B team members, covering essential service standards, core skills and department-wide learning priorities.• Develop, review and maintain standardized training materials, facilitator guides, manuals, learning resources and related documentation to ensure consistency in training delivery.• Coordinate and facilitate training sessions, workshops and briefings that engage participants, reinforce service culture and support continuous learning.• Monitor training completion, manage training records, prepare progress updates, and follow up with relevant stakeholders to ensure required training is completed within agreed timelines.• Manage related administrative arrangements, including training enrollment, attendance records, schedule coordination and training logistics as required.• Evaluate training effectiveness through participant feedback and performance metrics, and recommend improvements to enhance content, delivery and learning transfer.• Collaborate with relevant stakeholders to ensure training initiatives are aligned, practical and integrated with the overall service strategy.• Stay updated on relevant F&B service trends, training best practices and learning methods to support continuous improvement of foundation training programs.REQUIREMENTS:Qualifications:• Proven experience in corporate training, preferably with exposure to F&B, hospitality or customer service sectors.• Strong understanding of training methodologies, adult learning principles and practical training delivery methods.• Excellent communication and presentation skills.• Ability to work collaboratively with diverse teams and influence change.• Degree in Hospitality Management, Training & Development, or related field preferred.Skills & Competencies:• Strong organizational and project management skills.• Detail-oriented with a focus on quality and consistency.• Ability to analyze performance data to inform training strategies.• Passion for developing talent and enhancing service culture.• Good command of written and spoken English and Chinese preferred.