Training Organization Development Manager

Training Manager (Learning & Development Manager) for Hospitality DivisionLocation : voco Monaco Dubai, The World Islands, Dubai, UAEPosition Summaryvoco Monaco Dubai is seeking an experienced, passionate and dynamic Training Manager to lead the hotel's learning and development function. This role is responsible for designing, implementing and continuously improving a comprehensive learning and development strategy that enhances employee capability, leadership effectiveness, service excellence and overall business performance.The successful candidate will establish a structured training framework that supports operational excellence, ensures compliance with IHG brand standards, develops future leaders and creates a culture of continuous learning across all hotel departments.The ideal candidate will have extensive hotel training experience within Dubai's hospitality sector, possess exceptional facilitation skills and demonstrate a proven ability to improve guest satisfaction and employee engagement through effective learning initiatives.Key ResponsibilitiesLearning & Development StrategyDevelop and implement the hotel's annual Learning & Development strategy aligned with business objectives.Establish a structured training framework covering all stages of the employee lifecycle.Create annual training calendars for operational, leadership, compliance and technical training.Identify organisational capability gaps and implement targeted development initiatives.Promote a culture of continuous learning, innovation and performance improvement.Training Needs AnalysisConduct comprehensive Training Needs Analysis (TNA) across all departments.Work closely with department heads to identify skill gaps and operational training requirements.Develop individual and departmental learning plans.Align training priorities with guest satisfaction results, quality audits and business objectives.Orientation & OnboardingDesign and facilitate engaging hotel orientation programmes for all new colleagues.Ensure every employee understands:IHG culture and valuesvoco brand standardsHotel policies and proceduresService philosophyGuest experience expectationsHealth & Safety requirementsCoordinate departmental onboarding programmes with department trainers.Monitor probationary learning progress.Leadership DevelopmentDesign leadership development programmes for supervisors, assistant managers and department heads.Coach managers on performance management and employee development.Deliver workshops on:Coaching skillsCommunicationLeadershipConflict managementPerformance conversationsMotivationDelegationTeam engagementBuild succession planning and talent development programmes.Brand & Service ExcellenceEnsure all colleagues consistently deliver the voco and IHG brand promise.Deliver service culture programmes focused on memorable guest experiences.Reinforce luxury hospitality behaviours throughout the hotel.Conduct mystery audits and service observations.Implement improvement plans based on guest feedback and quality audits.Compliance TrainingCoordinate and monitor mandatory training including:Health & SafetyFire & Life SafetyFood SafetyHACCPFirst Aid AwarenessSecurity AwarenessData PrivacyCode of ConductAnti-HarassmentUAE Labour complianceBrand compliance requirementsMaintain complete and accurate training records.Performance & Talent DevelopmentSupport annual performance review processes.Identify high-potential employees.Develop career progression pathways.Coordinate Individual Development Plans (IDPs).Support internal promotions through structured development programmes.Promote cross-training across departments.Training AdministrationMaintain the hotel's Learning Management System (LMS).Ensure all training records are accurate and current.Prepare monthly training reports.Monitor training attendance and completion rates.Maintain departmental training matrices.Develop and update training materials and manuals.Stakeholder CollaborationPartner with department heads to ensure training supports operational priorities.Coach departmental trainers on effective facilitation techniques.Support HR initiatives including recruitment, engagement and retention.Liaise with IHG Learning & Development resources where applicable.Coordinate external training providers when required.Candidate ProfileThe ideal candidate is an energetic hospitality professional with a genuine passion for developing people and creating exceptional guest experiences through learning.They are an engaging facilitator who inspires employees at every level, builds credibility with leaders and continuously seeks innovative ways to improve organisational capability.QualificationsBachelor's Degree in Human Resources, Hospitality Management, Business or related field.Professional certification in Learning & Development, Training or Coaching is highly desirable.ExperienceMinimum 5 years' experience in Learning & Development within hotels.Minimum 3 years' experience in a Training Manager or Learning & Development Manager role.Previous experience working in Dubai hotels is essential.Experience within an IHG property or another international luxury hotel brand is highly desirable.Proven experience developing and delivering training programmes across all hotel departments.