Training Specialist

This role is based at our Plantation, FL headquarters, with hybrid scheduling potentially available depending on staff training travel. ABOUT INSPECTEDInspected is a fast-growing, tech-enabled platform revolutionizing remote inspections and permitting for the construction industry. We serve homebuilders, HVAC, solar, roofing, pool, and commercial and residential contractors across Florida, Texas, and Tennessee — with new markets coming soon.We are one of South Florida’s fastest-growing companies with 100% growth for three consecutive years. Our proprietary platform, Permit Hub, is transforming a process that once took months into one that takes days. This is a high-energy, high-growth environment where every team member makes a real and visible impact on our customers and our mission.POSITION SUMMARYThe Training Specialist supports Inspected’s fast-growing Private Provider operation by building and delivering training — to new contractor clients learning our platform, and to internal teams who need to operate it accurately and compliantly. This role also maintains compliance documentation and helps ensure regulatory standards are met across every jurisdiction Inspected serves.The right person is someone who can take a process that lives in someone’s head and turn it into a training session, a written guide, and a repeatable habit — for a brand-new contractor client and a brand-new Permit Coordinator alike.WHAT YOU’LL DOCore duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Contractor & Client TrainingDevelop and deliver onboarding training for new contractor clients, covering how to submit requests, use Permit Hub, and work with Inspected’s virtual inspection processBuild clear, repeatable training materials — guides, walkthroughs, and FAQs — that reduce the number of basic questions new clients need to ask supportHost live or virtual training sessions for new contractor accounts and answer platform and process questions in real timeGather feedback from new clients during onboarding and flag recurring confusion points to the Compliance Lead for process or material updatesInternal Team Training & EnablementTrain internal positions — including Permit Coordinators, Customer Support Specialists, and other operational roles — on compliance processes, platform tools, and standard operating proceduresBuild and maintain internal training materials and onboarding checklists so new hires ramp consistently regardless of who trains themPartner with department leads to identify training gaps as roles, tools, or jurisdictions change, and build refresher training accordinglySupport new-hire onboarding sessions covering compliance basics, documentation standards, and platform navigationCompliance Documentation & ReportingMaintain and manage compliance documentation, ensuring Private Provider records are accurate, up-to-date, and well-organizedCollaborate with internal teams to track adherence to regulatory and compliance standards across active jurisdictionsPrepare reports, presentations, and documentation as required, using Microsoft Office Suite (Word, Excel, PowerPoint)Use HubSpot CRM to track training communications, follow-ups, and client relationshipsScheduling & CoordinationManage scheduling for training sessions, onboarding calls, and compliance audits across multiple stakeholdersProvide strong written and verbal communication, ensuring clarity and precision in all compliance-related materials and correspondenceManage multiple training projects and priorities simultaneously in a fast-paced start-up environmentWHAT YOU BRINGTo perform this job successfully, the individual must meet the following qualifications. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.RequiredHigh school diploma or GED required; minimum of one year of experience in training, customer service, or customer successAbility to independently research, analyze, organize, and summarize processes into clear, well-written training materials and documentationAbility to work effectively within a dynamic environment, collaborating and supporting multiple business units and external clientsSelf-starter who works well independently and within a team while managing numerous projects and priorities at onceAbility to interact effectively and professionally with contractor clients and all levels of the internal organizationHighly detail-oriented and organized, with excellent written and verbal communication skillsStrong computer skills including the Microsoft Office Suite and CRM systems such as HubSpotPreferredPrior experience building or delivering training programs or onboarding curriculaExperience in construction, permitting, inspection, or a related fieldFamiliarity with Private Provider or municipal compliance processesWHY JOIN INSPECTEDCompetitive compensation commensurate with experienceFlexible PTO policyHealth benefits and 401(k)A front-row seat to one of South Florida’s fastest-growing tech companiesA collaborative, high-energy culture that values clarity, initiative, and impactReal ownership over how new clients and new hires experience Inspected for the first timeSUPERVISORY RESPONSIBILITIESThis position does not currently have any direct reports.TRAVELThis position may require up to 10% travel to support onboarding, training sessions, and compliance audits.