Training Specialist

Callouts:- Looking for a Candidate that can develop content/deliver it.- A candidate who can become a subject matter expert.- This is a Hybrid role in Johnston office (Manager is also flexible with the days)Reporting to the Supervisor of Training and QA in Customer Service Operations Support, the Training Specialist is responsible for the development and execution of the Contact Center training curriculum, ensuring employees are fully equipped to deliver a best-in-class customer experience.This individual will create new and improve upon existing training resources and assets, including Instructor-Led Training (ILT) modules, standard operating procedures, job aids, assessments, and supporting program execution information.The overall training program coordination, implementation, and reporting will be managed by the training team in alignment with newly developed and changing Customer and Product systems, tools, and procedures.Education/ Experience

• Bachelor’s degree or at least five years of progressive training experience. Utility experience is preferred but not required.
• A demonstrated ability to create and facilitate technical and operational training programs and material for classroom and e-learning.