Training Support Admin

Job SummaryThe Training Support Officer is an effective communicator and a key team member within Technical Training, serving as a focal point for interdepartmental and inter-divisional coordination.Responsible for coordinating Technical Training administration activities, with a focus on financial coordination for payables and receivables, marketing support, data reporting, resource planning, compliance, and documentation. The role also supports optimal seat utilisation across training programmes to maximise efficiency and revenue, while ensuring effective coordination with customers and internal stakeholders.AccountabilitiesEnsure accurate and timely invoicing in line with contract agreements and budget limits; manage purchase orders and coordinate payments.Generate and track proposals, agreements, and customer invoices and provide regular updates for management review.Maintain financial accuracy in relevant systems, monitor revenue and costs, and resolve billing queries or disputes promptly.Plan, schedule, and manage in-house and outsourced training programmes based on demand and resource availability.Optimise seat utilisation by monitoring course fill rates and taking proactive action to address gaps.Allocate instructors effectively and maintain up-to-date training calendars, enrolments, and schedules.Monitor demand trends and ensure compliance with CAR/Part-147 requirementsSupport the promotion of training programmes, maintain course visibility, and act as the focal point for customer enquiries, nominations, and coordination.Liaise with customers and external providers to deliver efficient and cost-effective training solutions.Support proposals, client engagement, and course uptakeMaintain accurate training records, documentation, and audit readinessEnsure compliance with internal policies, regulatory standards, and operational requirementsAssist in examinations preparation, schedule and invigilation.Assist with examination preparation, scheduling, and invigilation.Maintain data accuracy and assist with updates and data entry for the Training Management System (TMS) and Learning Management System (LMS).Prepare reports on training activity, resource utilization and financial performance on a regular basis and whenever neededPrepare regular and ad hoc reports on training activity, resource utilisation, and financial performance.Coordinate logistics, including scheduling, facilities, resources, and travel, visa, and accommodation arrangements when required.Support internal coordination, meeting preparation, and follow-upsProvide reception support as required.Qualification & EducationRelated diploma or bachelor’s degree in Business Administration, Finance, Computer Science, or a related field; or job-specific experience within a training school, airline, or MRO environment.ExperienceMinimum of 5 years’ experience in administration, finance support, or training coordination within a training school, airline, or MRO environment.Strong experience in administration, planning, organisation, customer service, and marketing support.Training & KnowledgeStrong administrative and organisational skillsGood understanding of invoicing, purchase orders, and payment processesAttention to detail and accuracyExcellent communication, coordination, and interpersonal skills.Ability to manage multiple tasks and meet deadlinesProficiency in Microsoft Office (especially Excel); experience with ERP/LMS systems is an advantageUnderstanding of aviation regulations, such as UAE GCAA or EASA requirements, and Part-145/Part-147 training regulatory requirements.Knowledge of Arabic is an advantage