Transport Operations Supervisor

Job PurposeTo plan, coordinate, and supervise daily transport and delivery operations to ensure safe, timely, and cost-effective distribution of products while maximizing fleet and manpower utilization. The role will also deputize for the Transport Manager in their absence.Key Accountabilities1. Resource Planning & UtilizationPlan and allocate vehicles, drivers, helpers, and equipment to meet daily operational requirements.Optimize fleet and manpower productivity while controlling transport costs.Coordinate with warehouse and operations teams for smooth dispatch execution.2. Delivery Routing & SchedulingPlan daily routes and vehicle loading to maximize delivery efficiency.Ensure deliveries are completed within agreed SLAs.Coordinate with customers, warehouse teams, and internal stakeholders to resolve delivery issues.Monitor delivery progress and take corrective actions when required.3. Delivery Accuracy & Returns ManagementEnsure accurate loading, dispatch, and delivery of products.Minimize delivery discrepancies, damages, and stock variances.Verify and reconcile customer returns and rejected deliveries.4. COD, POD & Documentation ControlEnsure timely collection and reconciliation of COD payments.Ensure all PODs are captured in TMS/DMS systems and archived properly.Coordinate daily reconciliation with Finance.5. Fleet, Safety & ComplianceEnsure vehicles are roadworthy and comply with company and regulatory requirements.Conduct vehicle inspections and monitor maintenance schedules.Ensure adherence to transport SOPs, safety standards, and quality requirements.Monitor fuel consumption, vehicle productivity, and fleet performance.6. Team ManagementSupervise drivers, helpers, and Customer service Associates.Monitor attendance, productivity, discipline, and performance.Conduct regular training and performance reviews.7. MIS & Continuous ImprovementPrepare daily, weekly, and monthly transport performance reports.Monitor operational KPIs and recommend process improvements.Support cost-saving and productivity improvement initiatives.Experience, Qualifications and Skills:Bachelor's Degree in Commerce, Business Administration, Logistics, Supply Chain, or equivalent.Minimum 5 years of experience in transport, fleet, logistics, or delivery operations, including supervisory responsibilities.Strong knowledge of transport, fleet, and last-mile delivery operations.Experience in route planning, dispatch management, POD/COD control, and fleet utilization.Knowledge of TMS, GPS tracking, transport compliance, and HSE requirements.Strong leadership, communication, analytical, and problem-solving skills.High level of ownership, initiative, and customer service orientation.