Travel Agency Manager

Travel Agency Manager – Sales & OperationsCompany: Green Apple Travel & TourismLocation: Dubai, UAEJob Type: Full-timeAbout Green Apple Travel & TourismGreen Apple Travel & Tourism is an established Dubai-based travel company providing visa assistance, holiday packages, hotel bookings, tours, travel-related services, and document/attestation services.We are looking for an experienced and results-driven Travel Agency Manager – Sales & Operations to lead our team, improve sales performance, manage daily operations, and deliver excellent customer service.Key ResponsibilitiesManage the day-to-day operations of the travel agency.Lead, supervise, motivate, and train the sales and operations team.Set sales targets and monitor individual and team performance.Drive revenue growth across visa services, holiday packages, hotels, tours, and other travel services.Monitor incoming leads from WhatsApp, phone calls, website enquiries, walk-in customers, and other channels.Ensure leads are followed up quickly and professionally.Improve lead conversion rates and customer retention.Review quotations, pricing, margins, discounts, and profitability.Monitor daily, weekly, and monthly sales reports and KPIs.Handle escalated customer enquiries and complaints professionally.Ensure high standards of customer service across the business.Coordinate with airlines, hotels, tour operators, visa partners, DMCs, suppliers, and other travel-industry partners.Negotiate competitive rates and commercial agreements with suppliers.Ensure visa applications and travel documentation are handled accurately and efficiently.Maintain proper operational procedures and quality-control standards.Identify new destinations, packages, services, and business opportunities.Work closely with management on promotions, marketing campaigns, and business-development strategies.Monitor competitors, market trends, pricing, and customer demand.Ensure the team maintains accurate customer records and follows company procedures.Prepare management reports covering sales, conversions, revenue, performance, and operational issues.Candidate RequirementsMinimum 3–5 years of experience in the UAE travel and tourism industry.Previous experience as a Travel Agency Manager, Branch Manager, Sales Manager, Operations Manager, or Team Leader is strongly preferred.Strong knowledge of the UAE travel market.Good understanding of visa services, holiday packages, hotel bookings, tours, and travel operations.Proven ability to manage and develop a sales team.Strong sales, negotiation, and business-development skills.Experience managing sales targets, KPIs, conversion rates, and team performance.Excellent customer-service and problem-solving skills.Strong leadership and people-management abilities.Good communication skills in English.Arabic or additional languages are an advantage.Strong computer, CRM, reporting, and Microsoft Office skills.Ability to work under pressure and manage multiple priorities.Candidates with an existing network of travel-industry suppliers and partners will have an advantage.What We Are Looking ForWe are looking for someone who is not only an administrator, but a commercially minded manager who can grow the business.The successful candidate should be able to:Increase sales and profitability.Improve enquiry-to-booking conversion.Build a strong and accountable sales team.Improve customer experience.Control operational quality.Develop new business opportunities.Take ownership of results.CompensationCompetitive salary based on experience and qualifications, with performance incentives for the right candidate.Only candidates with relevant travel and tourism experience will be shortlisted.