Travel Agent - IATA Certified (Amadeus GDS)

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.Role overview : We're looking for an experienced, detail-driven Travel Agent to join the webook.com team someone who knows Amadeus inside out and can own the full booking lifecycle from start to finish.This is a hands-on role. You'll be managing end-to-end reservations for corporate and leisure clients, handling everything from fare construction and ticketing to reissues, refunds, and irregular operations all while delivering a seamless client experience.

Key Responsibilities

Managing PNRs across flights, hotels, cars, and ancillaries in AmadeusConstructing and pricing fares (published, private, and corporate) and issuing ticketsProcessing reissues, revalidations, voids, refunds, and EMDs in line with fare rulesHandling schedule changes, IROPs, and cancellations proactivelyAdvising clients on itineraries, fare options, visa/entry requirements, and moreManaging daily queues within SLA and maintaining BSP reporting accuracyCoordinating with airlines, consolidators, and suppliers on waivers and group requestsDelivering high-quality service across phone, email, and chat including escalationsRequirementsIATA/UFTAA certification (Foundation or Consultant level) mandatoryBachelor degree 2-5 years of experience in an IATA-accredited agency or TMCAdvanced Amadeus proficiency cryptic commands, PNR servicing, fare pricing, ticketing, reissue/refund (ATC)Solid knowledge of fare construction, fare rules, taxes, and interline/codeshare handlingFamiliarity with BSP processes, ADM prevention, and ticketing complianceStrong geography and airline network knowledgeExcellent communication in English , Arabic is a plusHigh attention to detail and able to multitask across systems under pressure