Travel & Tourism Specialist

Position: Travel & Tourism Specialist (TTS)Experience: 5+ years

Location: MadinahFocus: Ticketing

• Leisure
• Holiday Packages
• Retail Sales
• Customer ServiceJob Purpose:The Travel & Tourism Specialist is responsible for providing professional travel services to retail customers, managing end-to-end bookings, and maximizing sales opportunities while delivering a high level of customer service.

Key Responsibilities

Handle customer inquiries and provide suitable travel solutions based on customer requirements and budget.Book and issue domestic and international flight tickets using GDS and other booking platforms.Manage hotel reservations, holiday packages, transfers, car rentals, travel insurance, and other travel services.Prepare and sell customized leisure and holiday packages.Handle ticket changes, cancellations, refunds, and reissues according to airline policies.Promote Fursan Travel products, packages, and special offers to maximize sales.Achieve assigned monthly sales and revenue targets.Identify opportunities for cross-selling and upselling additional travel services.Maintain accurate customer and booking records.Follow up with customers before and after booking to ensure service satisfaction.Coordinate with airlines, hotels, suppliers, and internal departments when required.Ensure compliance with company procedures, payment policies, and service standards.Support walk-in, telephone, WhatsApp, and online customer inquiries.

Requirements

Minimum 3 years of experience in travel and tourism / travel agency operations.Strong experience in air ticketing and leisure travel.Good knowledge of GDS systems such as Amadeus or Sabre.Strong knowledge of international destinations, airlines, hotels, and holiday packages.Experience in ticketing, reissue, refund, and fare rules.Strong sales and customer-service skills.Good communication skills in Arabic and English.Ability to work under pressure and achieve monthly sales targets.Previous experience in the Saudi travel market is preferred.