Travel Consultant

We are a Travel Destination Management Company operating in the UAE. We offer exclusive deals in the UAE providing a one-stop, one-click shop complete with luxury experiences, lifestyle services, travel management solutions and destination expertise worldwide.Job Fulfilment:Previous work experience in handling Europe, Asia and Americas destinations.Knowledgeable in global visa application, processing, documentation, and requirements per destination is an added advantage.Prepare inbound and outbound UAE holiday programs and itineraries to be distributed to our partners and all our platforms.Upload and distribute our products online, partners and platforms accurately and timely manner.Possess strong product knowledge, destination expertise, global visa updates and latest travel information.Process complete travel assistance from a to z and provide options on airline tickets, hotel accommodation, visas, restaurants, cruises, railways, tours, airport meet and greet, car rentals and transfers within customer’s budgets.Managing ticket sales through various channels, such as online ticketing platforms, offline, social media, and phone sales.Well-verse in airline policies, baggage handling, rerouting rules, refunds, and cancellations.Knowledgeable in handling B2C, and B2B partners globally.Customer oriented booking and ticketing reservations and rerouting passengers using Amadeus and Galileo reservations system.Develop tailor-made itinerary, quotations, packages, and programs suitable to the clients’ preferences from the scratch.Generate new customer accounts, develop repeat business, and increase existing consumer base.Ensure customer follow-ups are being conducted to keep business retention and engagements.Collect payments and settlements from the customer efficiently without discrepancies and rate disputes in any transactions.Conduct customer feedback to further improve customer support and sustain service quality.Comply with the clients’ travel policies, requirements, and guidelines with best solutions to offer.Convert any enquiries to purchasing customers across our marketing channels and platforms.Expert in handling Meetings, Conferences, Events and Exhibitions.Propose and develop MICE and Incentive programs from scratch.Prepare quotations, itineraries, holiday packages for individuals and group requests.Liaising with key suppliers locally and internationally to execute project deliverables.Must-have extensive database of suppliers, vendors and network globally to expand business portfolio globally.Attend to networking, product update, roadshows, events and training programs.Conduct accurate and timely reports to the management of weekly appointments, established calls, future pipelines, ongoing negotiations, sales closed and new account leads.Attend to customer queries promptly and professional manner.Assists in any additional administrative tasks and projects when needed.Skills and Key Added Value:Great interpersonal and advanced communication skills.Strong presentation & excellent negotiation skills with pleasing personality, high level of enthusiasm and commitment.Minimum qualification level to Air Fares & Ticketing.Highly Knowledgeable in handling Global Visa Applications and Holidays is a must.Highly Knowledgeable in GDS systems Galileo and Amadeus is a must.Strong understanding of the Flight Ticketing, Holidays and MICE industry.Ambitious, flexible, team-player, possesses positive attitude, self-motivated, ambitious, goal-oriented, demonstrates initiative, able to multitask and ability to work under pressure.Excellent grooming standards and presentable.Ability to organize own schedule efficiently, pro-active and can work independently.Ability to convince partners on the phone to implement suggestions and service recommendations.Quick and resourceful, flexible, accurate, strong analytical and an eye for detail.Proficient in Microsoft Office Tools - Outlook, Excel, Work, Power point.Previous experience with DMC, Events, Hospitality or Travel industry is a must.Has existing vendors and client network in the UAE and Globally.Fluency in English is a must with added advantage in Arabic / Russian / German / Spanish Language.Ability to handle stress and work in a fast-paced environment & extended hours.Preferably holding a valid UAE Residency is an added advantage.Vast experience in a Ticketing, Global Visa, Holiday, and MICE role with a proven track record in achieving business targets and objectives.What we offer:Workplace Diversity and InnovationDynamic work environment and multi-cultural teamFast-paced, collaborative, and diverse cultureOpen communication and flat hierarchy2. Career Growth & DevelopmentClear career progression pathMentorship, coaching, and skill-building programsOpportunities to attend industry events and exhibitions3. Exciting Industry ExposureWork with unique and luxury product experiencesDirect involvement in high-impact projects and campaignsOpportunities for local and international business tripsDestination experience and onsite tour visits4. Competitive Compensation & PerksPerformance-based bonuses and recognitionPaid holidays and travel discountsFree coffee, snacks, and team lunches5. Flexible & Supportive CulturePaid time off, including public holidays and occasional travel leave.Work-life balance encouraged with weekend offsSupportive team and leadershipCloud-based task management and workflow system6. Rewards & RecognitionIndividual and team sales incentives, commissions, and quarterly awardsAnnual recognition events and employee appreciation programsAnnual bonuses awarded upon achieving revenue targetsExperience:Minimum 5+ Years working in Travel/ DMC / Events / Hospitality Background in the UAE.