Travel Consultant

Company Description People First BPO is a boutique business process outsourcing company that helps business owners reduce HR-related stress through customized, high-quality outsourced back office and customer service support. Based in the Dominican Republic, the company recruits, qualifies, and manages skilled local professionals who are matched to each client’s needs and culture. Clients benefit from polished, English-proficient customer service representatives and long-term dedicated staff at competitive salary levels. People First BPO focuses on smooth business operations, excellent customer care, and responsive management support, with leadership partners who address client needs promptly.Role Description The Travel Consultant is a full-time, on-site role located in Santiago de los Caballeros. This role is responsible for advising customers on travel options, creating customized itineraries, and coordinating travel arrangements including flights, hotels, and ground transportation. The Travel Consultant will handle reservations and booking changes, respond to customer inquiries, and resolve issues in a timely and professional manner. Day-to-day responsibilities include managing travel requests through phone, email, and digital platforms, ensuring accurate documentation, and maintaining up-to-date knowledge of travel policies, promotions, and destination information. The role also involves collaborating with other team members to deliver consistent, high-quality customer service that aligns with client expectations.QualificationsCandidates should possess skills in Travel Consulting and Travel Management to effectively advise customers and oversee end-to-end travel plans.Candidates should possess skills in Travel Arrangements and Reservations to coordinate bookings, modify itineraries, and ensure accurate travel documentation.Candidates should possess strong Customer Service skills to handle inquiries, resolve issues, and provide a courteous, solution-focused experience.Strong verbal and written communication skills in English; additional languages are an advantage.Ability to work on-site in Santiago de los Caballeros, manage multiple tasks, and maintain attention to detail in a fast-paced environment.Proficiency with travel booking systems and standard office software; prior experience in a travel agency, BPO, or hospitality setting is preferred.Demonstrated problem-solving skills, adaptability to changing travel conditions, and a customer-centric mindset.