Travel Operations Executive

RESPONSIBILITIES1. Tour & Booking CoordinationCoordinate with the sales/team after package confirmation.Review the final itinerary, inclusions, exclusions, hotel plan, vehicle requirements, and special requests.Ensure all services are booked and confirmed as per the itinerary.Coordinate with hotels, transporters, guides, activity providers, and local vendors.2. Hotel CoordinationConfirm hotel bookings, room categories, meal plans, and check-in/check-out details.Reconfirm bookings before guest arrival.Inform hotels about special requirements, early check-in, late check-in, meals, celebrations, etc.Resolve hotel-related issues during the tour.3. Transport & Driver CoordinationArrange vehicles according to the itinerary and passenger requirements.Share complete itinerary and instructions with the driver.Collect and share driver/vehicle details with the concerned agent or guest.Ensure the driver understands pickup points, sightseeing, parking restrictions, reporting times, and route.Monitor vehicle/driver coordination during the tour.4. Guest & Agent CoordinationCoordinate between guest, travel agent, hotel, driver, and internal team.Create WhatsApp groups where required and permitted.Share important tour information and updates.Follow up with guests during the tour to ensure smooth service.Handle guest requests and coordinate solutions promptly.5. Tour MonitoringTrack the group's daily movement and itinerary.Follow up on pickups, hotel check-ins, sightseeing, meals, transfers, and departures.Immediately escalate operational issues to the senior/team leader.Coordinate alternative arrangements in case of vehicle breakdown, hotel issues, delays, or other service problems.6. Special ArrangementsCoordinate airport/railway station pickups.Arrange welcome amenities such as garlands, welcome kits, hampers, water, placards, etc.Coordinate wheelchairs, special meals, celebrations, guides, safari/activity bookings, and other special requirements.7. Payment & Vendor CoordinationCoordinate with vendors regarding operational payments and confirmations.Maintain records of advance payments and pending operational payments.Ensure vendors receive the required information and payment instructions.8. Documentation & RecordsMaintain booking confirmations, vouchers, driver details, hotel details, and tour documents.Keep proper records of operational expenses and additional services.Update the internal team regarding tour status.IMPORTANT SKILLS:Good communication and coordination skillsKnowledge of Gujarat/Rajasthan/UP tourism and major tourist destinationsProblem-solving and quick decision-makingHotel and transport coordinationGood knowledge of Excel, WhatsApp, email and basic office softwareAbility to handle multiple tours simultaneouslyVendor managementCustomer-service mindsetAbility to work under pressure and outside normal office hours when tours are operatingQUALIFICATIONS:Graduate or Diploma in Travel & Tourism, Hospitality, Business Administration, or a related field1–3 years of experience in Travel Operations, Tour Operations, DMC, or HospitalityFreshers with relevant Travel & Tourism education may also be consideredGood knowledge of domestic tourism, destinations, hotels, and transportationGood communication skills in English and Hindi; Gujarati will be an added advantageProficiency in MS Excel, Word, Email, WhatsApp, and basic office applicationsStrong coordination, problem-solving, and time-management skillsAbility to handle multiple tours and operational tasks simultaneouslyWillingness to work flexible hours when required during tour operations