Travel Team Lead (VOICE process)International->U.S

Position:-Travel Team Lead – U.S. International Travel ProcessExperience:- 5+ years of relevant experience in the U.S. Travel ProcessJob Summary:-We are looking for an experienced and result-oriented Travel Team Lead to manage and lead a team supporting U.S. international travel processes. The ideal candidate should have strong hands-on experience in U.S. travel operations, immigration processes, and PPC (Pre-Processing/Pre-Purchase/Process-related) operations, along with proven team-handling and process-management skills.Key Responsibilities:-Lead and manage a team handling U.S. international travel processes.Ensure smooth day-to-day operations and achievement of team SLA, productivity, quality, and accuracy targets.Provide guidance and support to team members on complex travel-related cases.Handle and resolve escalations related to customers, travel documentation, immigration, and process issues.Ensure compliance with U.S. travel and immigration-related procedures and documentation requirements.Monitor team performance and conduct regular coaching, feedback, and performance reviews.Identify process gaps and implement improvements to enhance efficiency and customer experience.Coordinate with internal teams and stakeholders to resolve operational issues.Prepare and maintain MIS, productivity reports, quality reports, and other operational dashboards.Ensure adherence to company policies, process guidelines, and quality standards.Support training and onboarding of new team members.Mandatory Requirements5+ years of experience in the U.S. Travel Process.Strong experience in U.S. International Travel operations.Immediate Joiner preferred/required.Must have prior experience working on PPC Process.Prior experience in a Team Lead / Senior Executive / SME role is preferred.Strong communication, interpersonal, problem-solving, and team-management skills.Ability to handle escalations and work effectively in a target-driven environment.Willingness to work in U.S. shifts/night shifts, as required.Preferred Skills:-International flight/travel booking and documentation experience.Experience handling escalations and complex cases.Strong analytical and reporting skills.Good knowledge of MS Excel and operational MIS.Strong leadership and people-management capabilities.Ideal Candidate:-A candidate with 5+ years of U.S. Travel Process experience, hands-on exposure to U.S. International Travel , prior PPC Process experience, and the ability to independently manage a team and operational targets.Joining: Immediate JoinerExperience: 5+ YearsProcess: U.S. International TravelMandatory: U.S. Travel + PPC Process Experience