Travel / Ticketing Consultant

Overview / Job PurposeWe are looking for an experienced Travel / Ticketing Consultant to join a growing travel services operation in Saudi Arabia. The role will manage flight reservations, ticketing, reissuance, refunds, itinerary changes, and customer travel requirements while ensuring accurate and timely service.Key ResponsibilitiesHandle domestic and international flight reservations and ticketing.Recommend suitable routes, fares, schedules, and travel options based on customer requirements.Process ticket issuance, reissuance, cancellations, refunds, and itinerary changes.Work efficiently with GDS platforms such as Amadeus, Sabre, or Galileo/Travelport.Apply airline fare rules and ticketing procedures accurately.Coordinate with airlines and travel suppliers to resolve booking and ticketing issues.Respond promptly and professionally to customer inquiries.Maintain accurate reservation and customer records.Support hotel bookings and other travel arrangements when required.Deliver excellent customer service while supporting customer retention and business objectives.Qualifications & ExperienceYears of experience: Minimum 3 years of relevant experience in travel reservations and airline ticketing.Education: Diploma or Bachelor's degree in Travel & Tourism, Hospitality, Business, or a related field is preferred.Industry exposure: Experience with a travel agency, Travel Management Company (TMC), airline, or corporate travel environment.Hands-on experience with Amadeus, Sabre, Galileo/Travelport, or another major GDS.Strong knowledge of airline fares, ticketing, reissuance, cancellations, and refunds.Good customer service and communication skills.Strong attention to detail and ability to manage multiple bookings.IATA or relevant travel/ticketing certification will be an advantage.