U.S. Tenant & Lease Coordinator (Section 8 / HCV Portfolio)
Topline Resource Group · Lahore, Punjab, Pakistan
Apply & track with Apply EdgeWe need someone who has worked inside US rental operations: RFTA packets, HQS inspections, HAP contracts, annual recertifications, US leases, and US owner reporting.This is NOT a Pakistani real estate role. Experience with local property dealing, plot sales, Zameen or Graana listings, DHA or Bahria rentals, or domestic property management does not qualify for this position and will not be considered.This is also NOT short term or vacation rental work. Airbnb, Guesty, and STR experience is not relevant here.If you know what an RFTA is, why an HQS failure delays the HAP payment, and what happens to a voucher tenant who misses annual recertification, you are who we are looking for. If those terms are unfamiliar, this role is not for you.What You Will Do Every DaySection 8 and Housing Choice Voucher CompliancePrepare and submit RFTA packets and coordinate approval with the Public Housing AuthoritySchedule HQS inspections, track results, and coordinate repairs to clear failed itemsTrack HAP contracts, HAP payment receipts, rent reasonableness determinations, and abatementsManage annual recertifications and interim changes so no tenant loses subsidyMaintain full Fair Housing compliance across all screening and tenant communicationLeasing and Lease AdministrationPrepare, issue, and track US lease agreements, renewals, addenda, and statutory noticesProcess rental applications, run tenant screening, and verify income and referencesManage the move in and move out cycle including security deposits and condition reportsMaintain the rent roll, track lease expirations, and drive renewals ahead of vacancyMonitor delinquency, issue notices, and escalate non payment cases to managementOwner Coordination and ReportingServe as day to day contact for property owners across the portfolioPrepare owner statements and track management fees, maintenance reserves, and owner distributionsCoordinate scheduled disbursements including mortgage and escrow payments made from collected rentFlag variances, unexpected expenses, and cash flow issues promptlySupport year end reporting and 1099 preparationTenant and Maintenance CoordinationAct as first point of contact for tenant queries, requests, and complaintsLog maintenance requests, dispatch vendors, and track work orders through to completionCoordinate property inspections and follow up on outstanding repair itemsSystems, Workflow, and AI ToolsOwn the property management system and keep all portfolio data clean and currentRun daily task boards in Asana so no deadline or follow up is droppedCommunicate with US teams and clients over Slack with fast, clear, professional responsesUse AI tools such as Claude, ChatGPT, or Gemini to draft correspondence and summarise documentsBuild and follow SOPs so the process runs the same way every timeMust Have RequirementsMinimum 2 years working a US long term residential rental portfolio, non negotiableHands on Section 8 and Housing Choice Voucher experience: RFTA, HQS, HAP, recertificationHands on experience with AppFolio, Buildium, Yardi, Propertyware, Rent Manager, or DoorLoopDirect experience coordinating with US property owners and preparing owner reportingWorking knowledge of US landlord tenant process and Fair Housing requirementsWorking knowledge of Asana and Slack in a daily operational environmentPractical comfort using AI tools for drafting and document workExcellent spoken and written English for direct communication with US owners, tenants, and housing agenciesStrong attention to detail, one missed inspection date or expired lease can cost thousands of dollarsNice to HaveFamiliarity with LIHTC and other affordable housing programmesExperience with trust accounting, escrow, or owner draw reconciliationExperience with QuickBooks Online alongside a property management platformPrior experience supporting a US single family rental portfolio