UAE Nationals | Executive - Government Relations

Job PurposeThe role will support DAFZ management and clients by coordinating and processing required documentation with relevant government entities and embassies, ensuring compliance with UAE laws and regulations.

Responsibilities

Handle and verify all clients’ requests as endorsed by Customer Service and Call Center SectionValidate the accuracy and completeness of documents submitted prior to posting on the respective e-government services.Process requests on their respective e-services online forms, which includes process of visa, employment package, employment, transfer sponsorship, employment amendment, employment visa cancellation, Dependent package, Emirates ID and Visit visas etc.Verify entered data such as nationalities, passport numbers and type of service in accordance original documents to ensure accuracy and on time fulfilment of requests.Arrange and manage the medical appointments for clients’ employees with DAFZA Medical Centre.Communicate with government authorities such as Federal Authority for Identity and Citizenship & Department of Health and Medical Services & Emirates ID Authority to request for requirements.Follow up with government authorities for any pending requirements to ensure that services are effectively and efficiently manage and deliver on time.Provide timely feedback to the clients on the status of their requested services.Process Emirates ID Applications & Dependents services such as (Dependent inside, outside, new, renewal and cancelation requests) for our client in coordination with the DAFZA Typing Center.Perform other duties as assigned such as follow up the Immigration Fines with client on daily basis, reply to Clients, Customer Services and Call Center emails and phone calls on the same day.Give priority to Express Service and make sure to deliver the passport to client on the same day.Handle, verify and follow up all clients’ requests through courier service to insure all paperwork and documentations are submit correctly.Ensure that all tasks are updated in client portal on time to maintain customer satisfaction and to involve the customer with his/her application journey.Prepare Petty Cash daily request for services which are required cash payment and review & approve the request by Sr. Officer and Manager.

Requirements

Bachelor’s degree or equivalent.Minimum 2 years of relevant experience.Good knowledge of UAE rules and regulations.Understanding of leasing and contract management principles, practices, and methodologies.