Unified Communications (UC) Engineer

UC Expert - Job Description:Design and implement a robust UC infrastructure to support IVR, voice, video, and collaboration tools.

Responsibilities

• Bachelor’s degree in Computer Science, Engineer, or a related field.
• 8 to 10 years of experience in Unified Communications and telephony systems.
• Expertise in Unified Communications platforms such as Cisco, Avaya, Microsoft Teams, Zoom, WebEx.
• Lead the technical design and implementation of the UC environment with a focus on IVR-enabled solutions.
• Strong knowledge of IVR systems and integration with UC platforms.
• Proficiency in SIP, RTP, SBCs, gateways, PBX, and call routing configurations.
• Experience with voice network design, QoS, redundancy, and disaster recovery strategies.
• Understanding of integration with CRM, C2M databases, and contact center applications.
• Ability to troubleshoot UC and IVR performance issues and optimize call flows.
• Familiarity with telecom standards, VoIP protocols, and security best practices.
• Experience with monitoring, reporting, and performance management tools
• Proven experience in implementing and supporting IVR-enabled UC solutions.
• Relevant certifications preferred (e.g., Cisco CCIE Collaboration, Avaya ACIS, Microsoft Teams/Skype for Business, Genesys Certified Professional).
• Manage end-to-end integration of IVR with voice and collaboration platforms.
• Configure call flows, gateways, and session management.
• Optimize the UC infrastructure for performance, redundancy, and disaster recovery.
• Conduct interoperability testing with endpoints and IVR applications.
• Monitor system health and performance.
• Support deployment and User Acceptance Testing (UAT).