Unit Head Business Conduct

About the Role

Oversight in the Business conduct & FTC related activities as envisaged under SBP’s Framework. Identification and assessment of the related risks in the pertinent areas and monitoring / tracking for resolution to ensure compliance of the related regulatory requirements. Creating awareness about the Business Conduct and coordinating with all internal and external stakeholders.

Job Responsibilities

Assist Conduct Officer in implementation of SBP’s Business Conduct & Fair Treatment of Consume Regulatory Framework (BC&FRF) in coordination with stakeholders.Assessing the related risks in review of marketing material including those on the social media and website in the light of the BC&FRF.Review responses to the significant customer grievances routed through SBP.Ensuring that the regulatory reporting related to Business Conduct & Fair Treatment of Customer is made in timely and accuracy manner.Keeping coordination with stakeholders for the conduct of any regulatory examinations and partnering in the review of related reports.Acting as focal person for the inquires related to Business Conduct and Fair Treatment of Customers.Keeping liaison with SBP to address any related issues of regulatory concern referred to/by the bank.Identifying key risks related to BC&FRF through review of pertinent data including but not limited to internal and external audit review findings, RCSAs, preparation of KRIs etc.Tracking the remediation of identified issues for resolution and keeping the related record.Issuing advisories in respect of the matters involving Business Conduct & Fair Treatment of Consumers.Preparing and reviewing the related training material and monitoring the execution status in coordination with HRD.Preparation of meaningful MIS, dashboards, presentations and highlighting the related risks for review of the senior management, management and BOD Committees.Experience & Qualification: Minimum Bachelor's Degree Preferably Master Degree in Business / Accounting / Finance.At least 10 years of banking experience preferably in Regulatory Compliance, Internal Audit and/or Service Quality