Urgent Hiring for Customer Support for Financial Account

About The OpportunityA leading business process outsourcing firm in the Financial Services sector, we partner with top-tier banks and fintech platforms to deliver seamless, compliance-driven customer support experiences. Our teams handle high-volume financial account inquiries, transaction resolutions, and client onboarding—operating in a fast-paced, tech-enabled environment with real-time performance dashboards and integrated CRM tools. We empower our support specialists with robust training, career growth paths, and a culture rooted in accountability and customer-first service.Role & ResponsibilitiesRespond to incoming customer inquiries via phone, email, and chat regarding financial account management, transactions, and billing—resolving issues within SLA timelines.Process account updates, fund transfers, and dispute resolution requests through proprietary banking platforms and internal ticketing systems.Document all interactions in CRM tools with clear, accurate notes to ensure continuity and compliance with financial regulations.Skills & QualificationsMust-HaveStrong verbal and written English proficiencyPreferredExperience with 1 year customer supportFamiliarity with transactional platforms like Core Banking SystemsCertification in customer service or financial literacy (e.g., CFP, CBA)Benefits & Culture HighlightsCompetitive base salary + performance bonuses + shift differentialsOn-site perks: free meals, transportation allowance, health insuranceStructured career ladder with promotions tied to KPIs and upskilling programsSkills: customer,customer support,platforms