Used Cars Refurbishment Manager

Syarah is on a mission to transform the way people buy cars in Saudi Arabia and the Middle East. We offer customers an end-to-end digital car buying experience, allowing them to purchase their next vehicle from the comfort of their homes. Behind the scenes, we build and operate systems that manage vehicle sourcing, inspection, photography, merchandising, reconditioning, financing, insurance, shipping, and much more. Our goal is to make car buying a seamless, transparent, and enjoyable experience.We are seeking an experienced and highly organized Used Cars Refurbishment Manager to lead our vehicle reconditioning department. In this role, you will manage the entire lifecycle of pre-owned vehicles from the moment they are acquired until they hit the sales floor. Your primary goal is to oversee mechanical repairs, bodywork, and detailing while balancing quick turnaround times, strict quality standards, and budget constraints.Key ResponsibilitiesOperations & Turnaround ManagementStreamline the end-to-end reconditioning process to meet target turnaround times (e.g., frontline ready within 3-5 days)Coordinate workflow between mechanical, body shop, and detailing teamsManage sublet repairs and maintain strong relationships with outside vendors for specialized workQuality Assurance & ComplianceImplement rigorous multi-point inspection and quality control processesEnsure all refurbished vehicles meet state safety regulations and dealership brand standardsConduct final test drives and cosmetic sign-offs before releasing vehicles to inventoryFinancial & Inventory ControlManage the monthly refurbishment budget and track cost-per-vehicle metricsReview and approve all repair estimates, parts orders, and vendor invoicesMonitor shop supply inventory and order parts efficiently to minimize vehicle downtimeTeam Leadership & SafetyRecruit, train, schedule, and supervise technicians, detailers, and support staffSet clear performance goals and conduct regular evaluationsEnforce safety regulations, environmental guidelines, and shop safety policiesRequirementsExperience: 3+ years of experience in automotive reconditioning management, service advising, or service shop managementTechnical Knowledge: Deep understanding of automotive mechanics, collision repair, and detailing techniquesLeadership: Proven ability to manage, motivate, and hold a diverse team accountableSoftware Skills: Proficiency with dealership management systems (DMS) and inventory tracking tools