User Experience Researcher

You will contribute to the UX Research function by carrying out qualitative research. Your responsibilities include: -Research Execution: Plan and conduct a broad range of generative, iterative, and evaluative qualitative research activities, such as in-depth user interviews, contextual inquiry, ethnographic field studies, usability testing (web and mobile), etc. -Insight Generation: Analyse and synthesise complex qualitative data — interview transcripts, observational notes, and usability sessions — to identify themes, patterns, and actionable insights, ensuring meticulous documentation of findings. -Narrative & Storytelling: Distill rich, sometimes ambiguous qualitative findings into clear, compelling narratives that give stakeholders a deep understanding of user needs, motivations, and pain points. -Organisational Translation: Act as a research consultant across multiple product lines, identifying patterns that impact the whole company while translating specific nuances for individual teams. -Stakeholder Communication: Create compelling research reports and presentations for senior management that present analysis and recommendations succinctly and clearly, translating research findings into actionable product, design, and business strategiesCross-Functional Collaboration: Work collaboratively with designers, product managers, engineering teams, and business partners. Participate in design brainstorming sessions and workshops to guide design decisions and collaborate on potential solutions to issues in a timely manner. -ResearchOps: Champion research operations — maintaining participant recruitment pipelines, research repositories, and reusable templates — to scale research quality, efficiency, and the accessibility of insights across the organisation.Requirements- 3-6 years of experience in UX research.- Deep expertise in qualitative research methods — including both traditional and modern approaches to recruitment and reporting.- Skilled in qualitative analysis techniques such as thematic analysis and affinity mapping, and in producing deliverables like service design blueprints, journey maps, and process flows.- Ability to select the right qualitative methods and synthesise timely insights into coherent, actionable deliverables for design, product, business, and technology teams.- Expertise in defining research objectives with product, design, brand, and engineering teams to support the entire product lifecycle.- Strong understanding of product design processes and emerging technologies.- Comfortable collaborating with Product, Tech, Data, and Business partners to deliver quality services and experiences.