User Management Advisor

Saya UM- custom service:Key Responsibilities:1-Respond to SVIP user inquiries in a timely, professional, and personalized manner across multiple communication channels.2-Provide tailored support and solutions to meet SVIP users’ needs and ensure an exceptional user experience.3-Build and maintain strong relationships with high-value users, encouraging retention and engagement.4-Actively explore and identify new SVIP user leads and contribute to user acquisition strategies.5-Collaborate with internal teams to escalate and resolve user issues efficiently.6-Track and analyze user feedback and report on recurring issues to improve services.

Requirements

1-Proficient in both English and Arabic (spoken and written).2-Excellent interpersonal and communication skills with a strong service mindset.3-Experience in live streaming platforms or digital entertainment is a plus.4-Ability to multitask and remain calm under pressure.5-Strong problem-solving skills and a keen eye for detail.6-Comfortable working in a fast-paced and dynamic environment.

Preferred Qualifications

1-Previous experience working with VIP or high-net-worth clients.2-Familiarity with user behavior analytics and CRM tools. Background in customer success, community management, or account management.