User Operations Specialist (Malay)

Job description【Key Responsibilities】Manage and maintain user communication channels to build and strengthen long-term customer relationships.Participate in campaign planning and execution to drive user growth and retention.Professionally handle customer inquiries and complaints; promptly identify major issues, assess their severity, and collaborate with cross-functional teams to ensure timely resolution, delivering an exceptional customer experience.Collect and analyze user feedback and behavioral data to generate actionable insights for product optimization and operational strategy improvements.Assist with other ad-hoc operational or customer service-related tasks as assigned by management.【Requirements】Excellent command of both spoken and written Mandarin and Malay.Proficiency in Turkish, Arabic, Spanish, or Hindi is a strong plus.Minimum 1 year of experience in customer service, VIP relationship management, community management, or game operations is highly preferred.Familiar with overseas social platforms (e.g., Facebook, Instagram, TikTok, etc.).Passionate about customer service with strong communication skills, empathy, and high emotional intelligence.Responsible, detail-oriented, and enthusiastic about overseas markets.Strong team player with cross-cultural communication skills.【Compensation & Benefits】Full-time position, 5-day work week, 7.5 working hours per day.Statutory benefits in compliance with Hong Kong Labour Ordinance, including paid annual leave, sick leave, maternity/paternity leave, etc.Stable office environment, conveniently located near MTR East Tsim Sha Tsui station; well-defined team structure with ongoing support for learning and career development.Annual performance review and salary adjustment opportunities based on performance.