User Researcher

User Researcher 6-Month contract – Inside IR35 – up to £580 per dayLondon based – hybrid working – 3 days a week onsiteMust have current and active SC ClearanceGovernment sector – Must have previous experienceKey Responsibilities:Plan, lead, and deliver user research for public service in Discovery,Apply a range of qualitative and quantitative research methods—e.g. depth interviews, usability testing, contextual inquiry, surveys—to surface behavioural insightsSynthesise research findings into clear, actionable outputs such as problem statements, user journeys, personas, and pain point mapsTranslate insights into backlog priorities and design recommendations that inform product strategy and roadmap decisionsCollaborate with cross functional teams – Service Designers, Interaction Designers (UX / UI), Business Analysts and Technical leads to ensure solutions are insight driven.Communicate findings to varied audiences—through visual artefacts, research reports, presentations, and stakeholder playbacksFacilitate research workshops, playback sessions, and show-and-tells to drive cross-functional understanding and alignmentConduct generative user research to gather insights about user needs and behaviours.Skills:Must haveExcellent experience advocating for and working within GDS service standards.Create engaging narratives and stories based on research findings to communicate insights effectively.Strong portfolio or case studies showing research that informed successful service or product outcomesExperience in user research or service design, even in non-specialist roles.Strong storytelling skills with an ability to present complex information clearly.Familiarity with creating user journey maps or E2E diagrams is a plus.Excellent communication and collaboration skills.