User Researcher

User Researcher - Consultant / Senior Consultant - PermanentLocation: Flexible working model with occasional travel to client or home office site (London, Manchester, Glasgow, Newcastle, Birmingham)Salary: Up to £70,000 per annum + Bonus - Depending on experienceClearance: Candidates must be eligible or hold active SC Clearance, have 5 years UK residency, and the correct right to work status in the UK.A leading IT Consultancy and Transformation client is looking to onboard multiple User Researchers (Plus other UCD roles - UX, SD etc) to work across exciting Private & Public Sector projects.You will champion inclusive design practices throughout project lifecycles, ensuring solutions are accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables.As a User Researcher you will:Work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding of our clients’ users.Contribute to creating better products and services that solve users’ problems and meets their needs.Lead the research for your team, suggesting the best approaches and methodologies to use to capture the right user insights.Plan and run qualitative studies, including remote and in person interviews, observations, diary studies, concept testing and usability studies.Use quantitative methods such as surveys to identify actionable insights and collaborate with the analytics team to enhance qualitative insights.Consider the end-to-end user journey and external factors that may impact the user experience including business, policy, and technical constraints.Communicate research findings and involve your team in analysis and synthesis to develop empathy with the users and enable evidence-based design decisions.Help to embed user-centred design and user research best practices into teams and the wider business.You will bring below skills and experience:Hands-on experience of leading user research, using behavioural and attitudinal methods and knowing when to apply them appropriately.Experience across multiple phases of a product or service lifecycle, from discovery and exploration through to design and delivery.You are currently holding an active SC (Security Check) Clearance or be eligable to receive SC clearanceIdeally experience working with Government Digital Service (GDS) service standards, using GDS design principlesStrong storytelling, communication, stakeholder management, and facilitation skills.Experience working in multi-disciplinary, agile teams where you’ve led the user research and influenced the design of a product or service through the insights you’ve gathered.Familiarity with using prototypes to test hypotheses, assumptions and validate user journeys.Understanding of a range of tools and practices for in-person and remote research.