User Researcher

As a User Researcher, you will work alongside a team of creative and passionate UX Design specialists dedicated to crafting user-centred designs for digital products and services. Operating across multiple clients and industries, you will champion the value of User-Centred Design (UCD) as a core delivery best practice.Key ResponsibilitiesResearch Planning & Execution: Lead on planning, recruiting, and conducting user research sessions (both remotely and face-to-face) to support digital client services and projects.End-to-End Ownership: Manage the complete research lifecycle—from developing user recruitment briefs and conducting sessions to session analysis, report writing, and playbacks to teams and stakeholders.Strategic Influence: Align research activities to influence and support decision-making, and collaborate with product owners and service managers to devise focused research strategies.Material Development: Convert concepts and emerging findings into high-quality stimulus materials.Collaboration & Translation: Work closely with designers and developers to turn user data and insights into actionable requirements that feed into prototype development and influence product direction.Agile Delivery: Participate in design and delivery as part of Agile Scrum teams, identifying and progressing client issues while advocating for users.Team Growth: Collaborate with the UX & Design Team to share knowledge, acquire new skills, and design transformational services.Essential Requirements & ExperienceRelevant professional experience as a User Researcher.Direct experience working with the Government Design System (GDS) or adhering to GDS standards.Proven experience working as part of an Agile Scrum team.Strong capability in advocating for users and helping teams and stakeholders navigate a user-centred design process.Security Clearance: Subject to satisfactory BPSS and SC security clearance, requiring 5 years of continuous UK address history (typically with no periods of 30 consecutive days or more spent outside the UK) at the time of application.Benefits & PerksCompetitive basic salary25 days of vacation per yearPrivate medical insurance3 extra days of leave per year dedicated to charitable work of your choice