Venue IT Helpdesk Coordinator

Role SummaryWe are seeking a Venue IT Helpdesk Coordinator to serve as the frontline point of contact for all technology-related issues at a high-traffic venue. This role ensures smooth day-to-day IT operations, minimizes downtime, and delivers responsive support to staff, vendors, and event stakeholders.About the project: A high-profile, international football tournamentContract: 3 to 5 monthsKey ResponsibilitiesManage and resolve incoming IT support tickets via phone, email, and in-person requestsTroubleshoot hardware, software, network, and AV equipment issues on-siteCoordinate with vendors and technical teams for escalated or complex issuesMaintain inventory of IT assets, equipment, and licenses used at the venueSet up and test IT/AV systems ahead of events and daily operationsDocument recurring issues and maintain helpdesk logs and knowledge baseProvide basic training and guidance to staff on IT systems and toolsRequired SkillsStrong troubleshooting skills across hardware, software, and network systemsFamiliarity with ticketing systems and IT support workflowsBasic knowledge of AV equipment and event technology setupsFluency in Arabic and English preferredRequired QualificationsDiploma or bachelor's degree in Information Technology, Computer Science, or related fieldValid work authorization to work in Saudi ArabiaExperience RequirementAt least 2 years of experience in IT helpdesk, technical support, or venue/event IT coordinationExperience supporting live events, venues, or fast-paced operational environments is highly preferredLocation / Work ModeRiyadh, Saudi Arabia — On-site