Vertical Solutions Support - CNTG

Job PurposeDelivers second line support to end users in the organization and responsible for solutions maintenance, modifications, performance, capacity, upgrades and administering applications and solutions.Responsible for assisting in the design, delivery, and improvement of applications and systems.Principal Accountabilities

• Should be able to work independently as well as in team.
• Must possess good analytical and problem-solving skills.
• Should possess ability to explain technical matters in non-technical terms to customers
• Should be able to effectively communicate (verbal or in written) with Customers, team members and Product vendors on the matters related to all functional or technical areas
• Documents and maintain Knowledge database to share experience and knowledge with team members to enhance efficiency
• Coordinate work tasks with Customer, team members, and Product Vendors to perform the tasks assigned efficiently in Timely manner
• Analyses business needs and conceptualizes solutions to meet and exceed customer expectations
• Available 24x7 to respond for business or IT operation team calls and attend on site.
• Should be Customer centric, achieve customer satisfaction and maintain proper perspective in all activities.
• To provide 2nd level application support
• To maintain a high degree of customer service for all support queries and adhere to service management principles
• To restore the normal service operation as quickly as possible
• To take ownership of assigned incidents and provide a resolution within the agreed service levels
• To update the customer via the service desk team on the progress of the callCyber Information Security ResponsibilitiesComply with all applicable information security policies, standards, and procedures.Classify and protect information assets in accordance with the Data Classification Standard.Participate in mandatory information security awareness and training programs.Support information security initiatives and activities within the organization.Consider information security requirements when managing changes involving information assets.Report security incidents, vulnerabilities, weaknesses, or non-compliance in accordance with established procedures.Fulfil role-specific information security responsibilities and contribute to maintaining the effectiveness of the Information Security Management System (ISMS).ExperienceEducation
• Degree: Minimum Bachelor’s degree in Computer Science, Engineering or equivalent
• Preferable professional certifications: Certification in products like MCSD etcExperience
• 5+ of Information Technology experience
• 2+ years of relevant working experience
• Working experience in multiple industries (e.g. Oil & Gas, Energy, Utilities, Retail, Government…) is preferable.
• Working experience of system development lifecycle methods and standards with hands on experience invarious methods: (e.g. waterfall, iterative, agile, V Model…)
• Excellent knowledge in SCADA systems and operational technologies