Vessel Master 45m | Cruise Whitsundays

Be a part of sharing special places and shaping lasting memories with Australia's leading experiential tourism business.About UsCruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports.Cruise Whitsundays also operates Australia's first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.From our cruises and sailing adventures to our world-renowned underwater accommodation, there's no better way to experience the Whitsundays, and you won't find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one!About Journey BeyondAustralia's leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.About The RoleWe are seeking a Vessel Master to join our team on a casual basis. The Master is a critical leadership position, reporting to the Operations Manager. This role is responsible for the safe operations of the vessel, overseeing compliance and on-board maintenance, and leading the crew to deliver exceptional service to guests. By setting a high standard through leadership and example, the Master ensures that team performance remains at peak levels while fostering a positive guest experience.Key responsibilities include, but are not limited to:Lead by example to provide exceptional guest experiences and maintain consistent service standardsAddress guest complaints promptly to ensure satisfaction and preserve the quality of the experienceProvide leadership and guidance to crew members, promoting their professional motivation and growthAssist with the ongoing training of both new and existing staff to meet CWS standardsEnsure adherence to SOPs, Marine Memos, operational procedures, and Work, Health and Safety (WHS) requirementsAbout YouYou are a dedicated professional focused on marine safety and compliance, ensuring all training and certificates are current. You prioritise the safety of the vessel, guests, and your team while enhancing guest experiences through exceptional service. With strong people management skills, you effectively coach and develop team members. Reliable, self-motivated, and a creative problem solver, you excel in communication and interpersonal skills.To be successful in this role, you will:Maintain high levels of marine safety and compliance with current training and certificationsDemonstrate a proven ability to enhance guest experiences and increase satisfactionShow a strong commitment to identifying and coaching employees for growthExhibit excellent guest service skills and dedication to meeting expectationsCommunicate effectively with strong people management and crowd management skills, ensuring the safety of all on boardRequirementsMinimum Master<45m NC and Marine Engine Driver Grade 2 (MED2)Sailing Experience is highly desirableQLD Responsible Service of AlcoholWorking with Children's Check (Blue Card)HLTAID011 Provide First AidHLTAID015 Provide Cardiopulmonary Resuscitation and Advanced Oxygen TherapyBenefitsWhat We Offer Generous discounts on Journey Beyond travel and experiences An attractive salary and positive work environment Study Assistance Policy A career with opportunities for progression, transfers, and secondmentsEmployee Referral Policy Parental Leave programPurchased Leave policyPrivate Health discounts Employee Assistance Program Discounts on Journey Beyond merchandise Discounts at the Cruise Café & BarDiscounts at the bar on board vesselsFree public transportSalary sacrifice remote area benefitsApplications will be reviewed and progressed as they are received, so don't wait, apply now!