Veteran Care Navigation Program Manager (Remote) Alabama, Mississippi, Louisiana, or Tennessee

Veteran Care Navigation Program Manager (Remote) Alabama, Mississippi, Louisiana, or Tennessee$80,000 to $100,000PLEASE READ BEFORE APPLYING POINTS 1, 2 AND 3.Former VA employees are strongly encouraged to apply. If you have worked in VA care coordination, social work, benefits, or a Vet Center and have since moved on, this role was written for you. The same goes for individuals currently employed by VA partner organizations such as Optum Serve or similar organization. Due to a contract restriction, we are not able to consider candidates who currently work directly for the Department of Veterans Affairs.You live in Alabama, Mississippi, Louisiana, or Tennessee. This is a fully remote position, but residency in one of these four states is required. The position works a Central Time schedule, 8:30 AM to 4:30 PM.You have worked inside the VA system, and you have program management experience. This role exists to establish a program and workflows for a VA program involving community care. You must have prior employment with the Department of Veterans Affairs, or current employment with a VA partner organization such as Optum Serve, plus demonstrated progressive program management experience. Care coordination experience on its own is not sufficient for this position.POSITION OVERVIEWWe are seeking an experienced and compassionate professional to support Veterans by navigating complex healthcare systems, benefits, resources, and services. This role serves as a subject matter expert in Veteran-specific care coordination, including VA Care, Community Care, Veteran benefits, behavioral health resources, and social determinants of health such as housing, food access, and other essential community services.The ideal candidate has extensive experience working with Veterans and within the VA system, understands community care and the VA at a macro level, and has established programs and workflows in prior roles.This position plays a leading role in the development of Veteran-focused workflows, training, and care coordination processes.KEY RESPONSIBILITIESProgram Development and WorkflowEstablish Veteran-specific care coordination workflows, processes, and best practices.Establish guidelines for managing complex cases, escalations, and referrals.Identify appropriate responsibilities and scopes of practice for non-clinical Care Coordinators, nurses, and social workers.Identify gaps, challenges, and opportunities for improvement as Veteran-focused programs and services evolve.Develop processes that improve the member experience and access to care and resources.Veteran and VA Resource Subject Matter ExpertiseServe as a subject matter expert on VA healthcare, Community Care, Veteran benefits, and Veteran-specific resources.Provide guidance to Care Coordinators navigating VA systems, community resources, and Veteran services.Educate Veterans and team members about available benefits and resources.Connect Veterans with appropriate organizations and services when additional assistance is needed.Maintain current knowledge of Veteran healthcare programs, benefits, behavioral health resources, and social support services.Care Coordination and Complex Case SupportProvide guidance and support for complex Veteran cases.Assist with determining appropriate referrals, resources, and escalation pathways.Help Care Coordinators navigate barriers related to healthcare access, benefits, behavioral health, and social needs.Provide direct support to Veterans when additional expertise or intervention is needed.Document interactions and case activity accurately within appropriate care management or electronic health record platforms.Training and Team SupportPartner with leadership to develop and enhance Veteran-specific training and educational materials.Educate Care Coordinators on VA healthcare, Community Care, Veteran resources, benefits navigation, and common barriers Veterans may experience.Serve as an ongoing Veteran and VA subject matter expert for the care coordination team.Support the continued development of team knowledge, confidence, and effectiveness when working with Veteran populations.REQUIRED EXPERIENCE AND QUALIFICATIONS5+ years of experience as a Clinical Social Worker, Care Coordinator, Care Navigator, or in a similar healthcare or human services role, including demonstrated progressive program management experience.Experience working directly with Veterans and/or within the VA healthcare system.Past VA experience that demonstrates an understanding of community care and/or the VA at a more macro level.Strong knowledge of VA healthcare, Community Care, Veteran benefits and resources, behavioral health, and social determinants of health.Experience supporting medically complex and/or behavioral health populations.Demonstrated longer-term impact in prior roles, with an average of two or more years of tenure per role.At least 1 year of experience working successfully in a remote environment.Experience communicating with members or patients by telephone and text message.Experience documenting case notes in a care management platform, electronic health record, or similar system.Experience using motivational interviewing techniques.Strong interpersonal, verbal, and written communication skills.Excellent collaboration, critical thinking, problem-solving, and relationship-building abilities.Ability to work independently while effectively collaborating with a remote team.Access to a dedicated and professional home office environment suitable for remote work.PREFERRED QUALIFICATIONSLicensure in Social Work, such as an LMSW. A license is not required, but the ideal candidate is likely licensed.Bilingual fluency in Spanish.Experience using Apple computers, including MacBook systems.CORE COMPETENCIESSuccessful candidates will demonstrate the ability to:Work effectively with individuals from diverse cultural backgrounds and communities.Build trust and establish strong relationships with members, families, providers, and community partners.Advocate for and empower members to actively manage their health and healthcare needs.Listen actively and communicate clearly, compassionately, and intentionally.Navigate complex situations and identify practical solutions.Collaborate effectively across multidisciplinary teams.Influence and motivate others toward positive outcomes.Demonstrate empathy, resilience, and a genuine passion for helping people improve their lives.WORK ENVIRONMENT AND PHYSICAL REQUIREMENTSThis is a fully remote position requiring work from a dedicated home office.Candidates must be comfortable working independently in a remote environment while maintaining regular communication and collaboration with team members.The position requires extended periods of sitting and computer-based work.Travel is not required.