Veterinary Receptionist / Client Service Representative

Village Square Woodside Veterinary Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.Schedule And CompensationCompensation: $21 - $23 per hour, for each hour workedThis is a full-time position, with a 5/8 schedule and availability needed Monday through Friday.Full-time Benefits Package*:Health package: Medical, dental, and vision insurance with HSA options and choice of UnitedHealthcare or Kaiser PermanenteLife insurance and disabilityEmployee Assistance Program (EAP)401k with company matchPaid time off in accordance with site policy and applicable lawPersonal pet discountPart-time team members may be eligible for limited benefits in accordance with company policy and state lawMinimum Qualifications And Skill Set Previous veterinary receptionist or healthcare-related front-desk experience preferredProficiency in the following skills:Ability to manage a multi-phone line system while assisting in-person clientsExperience working with veterinary practice management software. EzyVet experience preferred but not required.Exceptional verbal and written communication skillsStrong organizational and time management skillsExperience scheduling appointments and coordinating calendars preferredAbility to accurately process payments and maintain financial recordsPositive attitude and willingness to collaborate with a teamAbility to remain calm, professional and solution-oriented during busy periodsAbout Village Square Woodside Veterinary HospitalVillage Square Woodside proudly services Redwood City and the surrounding areas. We have 5 doctors, 3 RVTs, and a support team of extremely talented animal lovers who provide friendly and compassionate service to our community’s dogs and cats. We are well-equipped to provide a wide range of services including acupuncture and nutrition consultations. We fully utilize staff to their greatest potential and encourage lifelong learning and career development.This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.Pay Range$21—$23 USDWestern Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact hr@westernvetpartners.com. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.Candidate Privacy Notice