Vice President & Head of CRM Technology

Job Title: Vice President & Head of CRM Technology

Location: On Site - New York, New York, United StatesSalary: $185,000-$200,000Skills: CRM, C#, .NET Core, SQL Server, Rest/Soap APIs, Bulk API, LWC, Flow/Process Automation, Salesforce data governanceAbout the Wireless Communication Company / The Opportunity:Join a forward-thinking organization in the wireless communication industry, where innovative technology and data-driven solutions support critical customer and business operations.

As Vice President & Head of CRM Technology, you will shape the strategy, architecture, and development of a strategic Salesforce CRM ecosystem while leading integration, data, and application initiatives across cloud and on-premise environments. This high-impact leadership opportunity combines hands-on technical influence with team development and close partnership with senior business stakeholders.

Responsibilities

Own the strategic roadmap and technology vision for the CRM ecosystem, aligning technical execution with business priorities.Direct the architecture, development, implementation, and delivery of CRM integration solutions across internal and external platforms.Lead, mentor, and manage CRM developers while establishing standards for architecture, code quality, documentation, and delivery.Serve as the primary technical stakeholder and escalation point for CRM initiatives across technology and business teams.Design and build service-based solutions using Azure App Services, Azure SQL Database, Microsoft Fabric, and related cloud technologies.Guide Salesforce platform enhancements and ensure effective release management, environment governance, and CI/CD practices.Partner with business users to define requirements, prioritize work, resolve application issues, and address data discrepancies.Communicate complex technical concepts clearly to senior stakeholders and promote sustainable, user-focused business solutions.Must-Have Skills:Bachelor’s degree in Information Technology or a related field.10+ years of experience in CRM or data application development, including deep hands-on expertise with C#, Python, .NET Core, and SQL Server.Experience defining technology strategy and priorities with senior business stakeholders.Proven experience leading or mentoring development teams with accountability for technical direction and delivery.Strong SQL expertise, including advanced querying, window functions, CTEs, pivoting, and slowly changing dimensions.Strong knowledge of ETL tools, data integration patterns, and application lifecycle management.Experience designing and reviewing Salesforce integrations using REST/SOAP APIs, Bulk API, Platform Events, and Change Data Capture.Strong knowledge of Apex, Lightning Web Components, and Flow/Process Automation sufficient to guide and review development work.Experience with Salesforce data governance, including sharing and security models, field-level security, data quality, and deduplication strategies.Familiarity with Salesforce release management and DevOps practices, including sandboxes, change sets, and CI/CD.Excellent written and verbal communication, customer service, prioritization, vendor management, and stakeholder engagement skills.Understanding of portfolio management processes, including Positions and Transactions, and their relationship to CRM objects such as Accounts, Contacts, and Opportunities.Nice-to-Have Skills:Experience with microservices and service-oriented architecture.Experience with Microsoft Fabric, Azure DataBricks, Snowflake, or comparable data platforms.Experience with Azure DevOps and CI/CD implementation.Relevant Salesforce certifications or Salesforce administration experience.Recent experience in asset management, investment management, or hedge fund environments.Knowledge of master data management concepts and enterprise data governance.Experience with Python and data manipulation libraries.Experience using job scheduling platforms such as JAMS, ActiveBatch, AutoSys, or equivalent tools.Strong technical writing and documentation skills.Demonstrated commitment to inclusive collaboration and respect for diverse perspectives.